Service Receptionist - BMW Service Center
About The Position
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. We are looking for a Service Receptionist to join our team at our BMW Service Center in Fort Lauderdale.
Requirements
- Minimum 1 year of relevant experience in customer service, front desk, or administrative roles.
- Strong communication skills and a professional appearance.
- Friendly and engaging demeanor.
- Ability to listen carefully and retain information accurately.
- Excellent interpersonal skills, both in person and on the phone.
- Team-oriented, flexible, and able to multitask effectively.
Responsibilities
- Serve as the first point of contact for visiting customers.
- Answer incoming calls promptly, screen them, and forward as appropriate.
- Greet employees, clients, and visitors, ensuring proper check-in procedures are followed.
- Deliver excellent customer service by embodying our mission and values.
- Engage with customers to understand their automotive needs.
- Direct customers to the appropriate department: sales, service, or parts.
- Use professional telephone etiquette and communication techniques.
- Provide basic information to callers with general inquiries.
- Make follow-up calls related to Service department functions.
- Assist management with clerical tasks as needed.
- Ensure compliance with data protection policies.
- Support departmental projects and perform general administrative duties without disrupting call flow.
- Perform other duties and special projects as assigned.
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
