Service Repair Options Specialist

Earn up to $3,000 SIGN-ON BONUS • Aurora, CO

14h

About The Position

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people? Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner. The Service Repair Options Specialist plays a key role in the development and ongoing refinement of standardized service jobs—known as Repair Options —within Wagner Equipment Co.’s business systems. These Repair Options define the labor, parts, timing, and structure for equipment service events and are the foundation for quoting, job planning, and operational efficiency across our service departments. This role is central to building accurate, part-by-part and hour-by-hour standard job definitions in our ERP, which support consistency, safety, quality, and profitability. The Specialist collaborates with cross-functional teams including Service Operations, Marketing, IT, and Product Support to ensure that standard jobs are created, maintained, and continuously improved. Pay Rate: $66,697.52 - $91,768.39 Annually Pay rate is dependent upon education & experience.

Requirements

• High School Diploma or GED
• 3+ years’ experience performing service work on heavy equipment, preferably Caterpillar equipment
• 3+ years administrative/clerical experience
• Heavy equipment repair and operation experience preferred
• Data Analysis & Problem Solving: Strong ability to interpret performance data and translate findings into actionable improvements for standard jobs.
• Service Operations Knowledge: Understanding of dealer workflows and the role of standard work in driving efficiency and profitability.
• Technical Aptitude: Mechanical knowledge with major machine systems and components such as engines, hydraulics, powertrains, and more.
• Communication & Collaboration: Clear communication and strong relationship-building across departments and with field service teams.
• Customer Focus: Aligning internal tools and standards to deliver consistent, high-quality service experiences for customers.
• Standing, walking, talking, sitting, use of hands & hearing
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills, Safety & Product Knowledge

Nice To Haves

• Some College or Trade School Preferred
• Experience with Caterpillar equipment and dealer business systems.
• Familiarity with service quoting, repair planning, and labor/time standards.
• Strong working knowledge of component systems such as hydraulic cylinders, transmissions, pumps, final drives, turbochargers, etc.

Responsibilities

• Analyze service work order performance vs. standard Repair Options, identifying gaps in labor hours, parts usage, and cost targets.
• Build and maintain standardized job definitions (Repair Options) across service areas, using detailed parts lists, labor estimates, and consumption models.
• Lead the creation and update of Repair Options using various tools including: o Service Option Collaborator (SOC) o Service Option Viewer (SOV) o Cat Calculator Web o Cat Certified Rebuild (CCR) o Cat SIS Web o Texada Parts and Service Quoter (PSQ) o Servicedata.cat.com o DBS, Saleslink, Microsoft Excel, and Microsoft Project.
• Work with service operations to understand job performance variances and propose corrective changes to standard jobs.
• Participate in or support the Service Definition Team to align Repair Options strategy and execution.
• Develop and distribute reports on Repair Options performance and standard work compliance.
• Support the rollout and adoption of Service Data tools, including user training and feedback gathering.
• Partner with IT and Marketing to enhance tools used for quoting and estimating service jobs.
• Provide technical insight into component-level repairs for Caterpillar and allied products.
• Develop documentation : Assist in developing documentation on Standard Operating Procedures
• Perform other duties as assigned.

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED