Service Sales Representative

MPSW•Phoenix, AZ

12h

About The Position

For over 45 years, MPSW has been a trusted source for engineered HVAC solutions in Arizona. We represent top-tier manufacturers and provide technical sales support for nearly every system type—backed by expert design assistance, energy analysis, and application know-how. At MPSW, we’re team-driven, service-focused, and always moving forward. If you're a self-starter who values collaboration and wants your work to make a real impact, you’ll fit right in here. The Opportunity The Service Sales Representative must be detailed and customer service oriented and have excellent organizational skills. Position requires a high level of correspondence with Service team, customers and vendors. Must be strong in Microsoft 365 applications and be able to work well with others in a fast-paced & high-volume environment.

Requirements

Bachelor’s Degree in Engineering, Business or related field
Minimum of 3-5 years of Service Sales experience preferably in the HVAC industry
Excellent initiative, and interpersonal communications skills and a demonstrated ability to influence others
Ability to prioritize, multi-task, deal with ambiguity and manage high volume projects
Desire to grow professionally and possess an interest in establishing a career in equipment outside sales, must be people-oriented, customer service driven, sales driven and a team player
Strong computer skills in Microsoft 365 to include Word, Excel, PowerPoint, and Outlook
Ability to learn new skills and knowledge. Ability to understand concepts and complexity comfortably. Open to change and will try anything to find solutions. Able to handle uncertainty and make decisions without knowing the whole story.
Ability to discern between tasks to determine how best to accomplish goals and organize task/people assignments to get results in a timely way. Ability to figure out processes and simplify them in order to maximize workflow.
Ability to manage people and situations when conflicts arise. Ability to seize opportunities with the drive to complete goals.
Ability to establish and grow relationships with customers through effective verbal and written communication. Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress. Demonstrates integrity and trust through appropriate directness and truthfulness. Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings.
Ability to settle differences, compromise or reach agreement while avoiding argument and dispute.
Ability to communicate and transfer knowledge in a precise, concise, and logical manner. Demonstrates professional facilitation skills and has a professional presence.

Nice To Haves

Working knowledge of MEP consulting, architecture, design, CAD, general contracting, mechanical contracting, engineering, or construction industry a plus

Responsibilities

Establish contact with prospects and qualify potential buyers by scheduling sales calls, following up on leads, and utilizing MPSW marketing strategies to maintain a high level of sales activity (including prospecting, first calls, proposals, budgets, etc.)
Close sufficient sales to meet or exceed sales plan objectives
Develop and maintain an active proposal backlog that will support achievement of sales plan objectives Develop estimates and proposals for projects to include equipment replacements and repairs and Preventive Maintenance (PM) agreements
Develop a sales plan to include segmenting based on customer type, priority, and qualification of opportunities, and maintain customer visit records. Effectively allocate time with the goal of meeting and exceeding quota requirements. Assume account management responsibility (installation, training, etc.) to assure complete customer satisfaction.
Develop technical skills to thoroughly understand the functionality of installed systems as they relate to overall building function
Be knowledgeable of local and national codes, as well as customer-specific requirements, that drive specific system and building configurations
Provide leadership and input to others as requested or required to assist in the accurate estimation, design, installation, start-up, commissioning, and training for Building Systems
Communicate with external and internal stakeholders (i.e., Mechanical Equipment Sales, Controls Sales, Warehouse, Service Department, Engineers, Contractors, etc.) to ensure accurate and timely system design
Actively participate in outside organizations associated within our Industry
Develop and maintain sales and expense reports in a timely manner
Data entry for proposed repairs and/or PM agreements into CRM (SalesForce, Linx, etc.)
Booking of sold proposals and/or PM Agreements to service department including turnover meetings and discussions with Service Sales, Service Management, and/or Service Dispatchers
Track active, expiring, and expired PM agreements and send proposals for renewal 60-90 days prior to expiration of existing contract. Ensure proper discussion with Customer for additional services, pricing levels, scope verification. Verify existing agreement performance with Service Management and Service Dispatchers.
Performs other duties as assigned
Flexibility to work overtime/weekends, as required