Service Shop Lead

Scheels All Sports•Springfield, IL

2d•$21

About The Position

Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service. SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.

Requirements

The ideal candidate will have a high school diploma or general education degree(GED), 1-3 months of related experience or training, or equivalent combination of education and experience.
Must possess a clean, valid driver’s license and be an approved driver through DOT & Scheels driving standards and be at least 21 years of age.
The candidate should have strong leadership skills and strong mechanical ability
Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
Very heavy work – Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects
Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.
Must be flexible to work assigned schedule between 8:00am-9:00pm Monday through Saturday and 10:00am-6:00pm Sunday.
Schedule may include varied hours, evenings, weekends, holidays.
Average hours per week is 42 hours.
Typical schedule includes a set day off during the week, 2 set nights to close during the week and every other weekend rotation.

Responsibilities

Grow labor sales through quality and efficient service and assembly of customer and store equipment (equipment may include bicycles, exercise machines, snowboards, skis, hockey, baseball, golf, racquet sports, paintball markers, and other merchandise in a Scheels store)
Ability to safely fill CO2 and compressed air tanks for paintball markers
Lead and continually teach/train all service shop tasks to all associates in the service shop
Ability to efficiently and effectively coordinate the delivery team
Maintain accurate and detailed records for store and customer equipment
Execute proper ordering of parts and supplies while staying within designated budgets
Ensure a clean and professional environment
Exceptional problem-solving and analytical skills
Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedural manuals
Ability to write reports and speak effectively before groups of customers and associates
Customer Service Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”
Approach daily tasks, projects and follow-up communication with energy and sense of urgency
Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
Show respect and appreciation for others and Scheels
Arrive to work and meetings 10 minutes early
Genuine interest and action in helping others before yourself, regardless of recognition or reward
Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
Ability to adapt to a changing work environment
Ability to apply concepts of basic math, grammar, punctuation and spelling
Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners
Demonstrate pride and ownership of their work while meeting expected deadlines

Benefits

Scheels offers a complete benefits package, including but not limited to:
Employee Stock Ownership Plan
Health, Dental & Vision Insurance
Short & Long Term Disability
Life Insurance
Paid Time Off
Bereavement Leave
Maternity & Parental Leave
Associate Discount
401(k)/Roth 401(k)
Uniforms
Volunteer Incentive
To see a full list of benefit offerings from Scheels visit scheels.com/careers
EQUAL EMPLOYMENT OPPORTUNITY
Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.