Service Support Specialist

A-Tech Commercial Parts and Service•Windsor, CT

23h•$25 - $28•Onsite

About The Position

We’re looking for a highly organized, detail-driven Service Administrator to support daily operations at our Windsor, CT, branch. If you enjoy keeping things on track, working with customers, and being the go-to person who makes the office run smoothly, this role is for you. This is a full-time, onsite position with long-term growth potential.

Requirements

Experience in customer service, service coordination, or office administration
Strong attention to detail and ability to juggle multiple priorities
Proficiency in Microsoft Excel, Word, and Outlook
Clear written and verbal communication skills
Self-motivated, dependable, and comfortable in a fast-paced environment
Team player who can also work independently
Must be at least 18 years old
Successful background check and drug screen required

Responsibilities

Answer incoming calls
Create and manage work orders.
Enter and maintain accurate notes
Handle general office and administrative support tasks
Assist with estimates and service documentation
Serve as a professional point of contact for customer questions and issues
Build strong working relationships with customers and internal teams
Support the Branch Manager with operational improvements and new initiatives

Benefits

Medical, dental, vision, life, and disability insurance
401(k) with company match
Paid vacation, sick time, and generous time-away programs
Casual office culture, team events, employee recognition programs
Opportunities to develop skills and advance within the organization
Casual work environment
Employee assistance and recognition programs
Team-building and employee relations events
Competitive compensation and opportunities for growth
Town Shares program, which allows you to share in the long-term financial success of our company as you grow with us.