Service Support Technician I

MKS Instruments • Wilmington, MA

7d • $17 - $32

About The Position

As a Service Support Technician at MKS Inc you will partner with other Technicians and Customer Service to diagnose and repair issues with customer products returned to Service. In this role, you will report to the Senior Service Manager.

Requirements

• Technical/Vocational Training
• 1-2 years of related experience
• Proficient in the use of standard tools and test equipment
• Ability to reason through problems/issues and resolve them to the customer’s satisfaction using information and tools available
• Ability to read and understand schematics, assembly drawings, and test/calibration procedures
• Record test data, diagnose failures and analyze this information
• Experience with PC based applications to include Microsoft Office package and email

Responsibilities

• Performing repairs to subassembly level
• Interfacing with various departments is necessary to meet customer requirements
• Adjust as required, to return instruments to original specifications
• Completing and maintaining data records on instruments returned for service
• Maintaining standards and test equipment required to accomplish the tasks listed above

Benefits

• health insurance coverage (medical, dental and vision)
• 401(k) with company match
• life and disability insurance
• 11 paid holidays
• sick time
• 15 paid vacation days
• parental leave
• adoption assistance
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed