Service Technician
About The Position
The Residential Service Technician’s primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions. Services fire and carbon monoxide detection, networking, hosted video solutions, and access control. Follow and complete required processes of wired/wireless technology and connection procedures. Test and validate system signals/communication with central monitoring to properly establish service. A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home. You will work in a dynamic, collaborative environment, working closely with customers and coworkers. This role involves providing solutions by visiting customers at their homes or businesses.
Requirements
- High School degree or the equivalent
- Valid driver's license
- Service experience
- Technical aptitude
- Strong verbal communication
- Customer focused and customer driven mindset
- Thrive in the face of uncertainty
Responsibilities
- troubleshooting
- configuring
- reconstructing
- programming existing security and site automation solutions
- Services fire and carbon monoxide detection, networking, hosted video solutions, and access control
- Follow and complete required processes of wired/wireless technology and connection procedures
- Test and validate system signals/communication with central monitoring to properly establish service
- demonstrating the willingness to help our customers fix as well as understand the protection in their home
- working closely with customers and coworkers
- providing solutions by visiting customers at their homes or businesses
Benefits
- Full benefits on the 1st of the month after 31 days of employment
- Casual, yet energetic and engaging work environments
- Medical, Dental, Vision, 401(k) with employer matching
- Paid vacation time (We all need to recharge)
- Tuition reimbursement, employee referral bonuses
- A culture of coaching, development and career growth opportunities
- access to healthcare benefits
- a 401(k) plan and company match
- short-term and long-term disability coverage
- life insurance
- wellbeing benefits and paid time off
- Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year
- 6 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
