Service Unit Assistant

City of Arlington • Arlington, TX

1d • $17 - $21

About The Position

Under general supervision, manages departmental payroll, time, and attendance while performing complex technical duties related to the administration of public safety audio records. Responsible for the end-to-end lifecycle of 911 and radio communications including logging, reviewing, and disseminating records, ensuring strict adherence to legal guidelines and discovery deadlines. Serves as a technical liaison to law enforcement agencies and provides court testimony to authenticate recordings as required.

Requirements

• Knowledge of state, local, and city rules, codes, and laws relevant to payroll procedures and departmental operations.
• Knowledge of personal computers and software, including Microsoft Office, network applications, the internet, CAD, TCIC/NCIC databases, and records management systems.
• Knowledge of state and federal laws regarding records management, the Public Information Act, and Local Government/Departmental records retention schedules.
• Skill in communicating effectively with city employees and the general public through both oral and written means.
• Skill in recording and organizing complex data sets and compiling confidential reports and files.
• Skill in applying established procedures for the accurate dissemination of official records.
• Ability to operate a variety of office equipment, including computers, specialized software, telephones, and scanning/printing/copying hardware.
• Ability to perform essential physical and mental tasks, including seeing, calculating, typing, and writing.
• Ability to establish and maintain effective working relationships with various city departments, employees, and the District Attorney's Office.
• Ability to manage difficult situations and interactions with courtesy, tact, and composure.
• Ability to exercise sound judgment in maintaining the strict security of critical and sensitive information, records, and reports.
• High School Diploma or equivalent.
• Criminal Background Check
• CJIS Fingerprint Background Screening

Responsibilities

• Coordinate, enter, and maintain payroll and personnel records; monitor pay status changes for Dispatch Division personnel to ensure compliance with City policies and labor regulations.
• Manage the processing, reproduction, and dissemination of 911 and radio recordings using specialized management software; fulfill open records and public safety requests accurately and within legal deadlines.
• Update and maintain departmental databases and spreadsheets; prepare official memorandums, reports, and documentation as required for operational efficiency.
• Maintain strict confidentiality and security of sensitive personnel files and criminal justice information in accordance with local, state, and federal laws.
• Receive and prioritize audio requests from various agencies, ensuring the secure release of files and the organization of associated departmental records.
• Make periodic court appearances to validate audio recordings for case prosecution and provide notary services for hiring and licensure.
• Meet and maintain qualifications for Criminal Justice Information Systems (CJIS) access.
• On a nontypical basis, may perform other additional duties not listed in this description that are in alignment with the scope of essential job functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED