Service Writer / Administrative Coordinator, Decatur, AL

Wilks Tire & Battery Service • Decatur, AL

17h

About The Position

Service Writer As a Customer Service Writer , you will gain hands-on experience in one of Wilk s Auto Service centers by making meaningful connections while delivering outstanding service . You will also become familiar with quality, sales, and profitability and how to be successful in a team-environment. Administrative Coordinator As an Administrative Coordinator, you will learn all aspects of the business and assist the General Manager with all paperwork and other administrative duties.

Requirements

• Prior guest service experience
• Valid driver's license
• Must be at least 18 years of age
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future
• Strong work ethic; independently motivated to produce results with limited influence from others
• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines
• Commitment to following established safety policies and procedures.

Nice To Haves

• High School Diploma or GED
• Previous Automotive Guest Service experience
• Previous Tire or Parts Sales experience
• Previous administrative organization and work experience

Responsibilities

• Help drive and reach sales goals through guest interactions including tire and service sales.
• Build guest relationships and ensure guest satisfaction through understanding their needs.
• Understand and be able to describe all warranties, advertising, and promotion of products and services.
• Learn and take responsibility for the administrative functions of the store.
• Take responsibility for guest interactions from initial experience through completed service, including checking in, scheduling appointment, accurately estimating time requirements, and checking out.
• Make recommendations to guests based on manufacturing recommendations.
• Promote self-development by utilizing Company provided training tools.
• Maintain a clean and safe work and guest area.
• Perform a variety of manual tasks for extended periods of time, which may include light lifting, including consumer tires and wheels, standing, bending, and squatting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED