SERVICE WRITER / 6A-2:30P

Custom Truck One Source • Kansas City, MO

2d

About The Position

The Service Writer plays a crucial role in our Truck Rental Service Department by acting as the primary point of contact between customers and the service department. This position is responsible for accurately documenting customer service requests, ensuring that all necessary information is collected to facilitate efficient service delivery. The Service Writer will also coordinate with technicians to prioritize and schedule repairs, while maintaining clear communication with customers regarding the status of their service requests. Ultimately, the goal of this role is to enhance customer satisfaction by providing timely and effective service solutions. By effectively managing service operations, the Service Writer contributes to the overall success and reputation of the company.

Requirements

• High school diploma or equivalent.
• Proven experience in a customer service role, preferably in a manufacturing or automotive environment.
• Strong organizational skills and attention to detail.

Nice To Haves

• Associate's degree in business or a related field.
• Experience with service management software or systems.
• Knowledge of durable goods manufacturing processes.

Responsibilities

• Greet customers and assess their service needs, documenting all relevant information accurately.
• Create and manage service orders, ensuring that all details are entered into the system correctly.
• Coordinate with service technicians to schedule repairs and communicate timelines to customers.
• Follow up with customers to provide updates on their service requests and address any concerns.
• Maintain a clean and organized service area, ensuring that all tools and equipment are readily available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED