Service Writer

Goodson Acura•Dallas, TX

About The Position

We are company that cares about our employees and we work to ensure your continued growth and success. We are a family owned and operated dealership in Dallas for over 30 years with an outstanding culture and growing team. If you feel you would be a great fit with our amazing team, please carefully review what we have to offer, and what we expect from our employees below: WHY GOODSON ACURA OF DALLAS: Family Owned and Operated – We Treat You As A Member Of The Family, Not A Number Outstanding Culture, Facilities and Work Environment Your Work/Life Balance Is Very Important To Us Hands On Management Staff We Believe In Promoting From Within Opportunity For Your Career Growth You Will Be A Part Of The Award Winning Team: - Precision Team Award Winner Year After Year - Dealer Rater Dealer Of The Year (Texas) - Recognized Level Of Master Acura Certified Technicians & Staff Active In Community and Charitable Activities

Requirements

Prior Automotive Experience Preferred
Minimum High School Diploma or GED Equivalent Required
Valid Driver’s License
Proficiency With Standard Microsoft Software and Ability To Learn Other Computer-Based Tools for Client-Facing and A Majority Of Roles
Excellent Communication and Customer Service Skills
Professional Appearance and Work Ethic
Self-Motivated
Personal and Professional Integrity
Ability To Work In A Fast Paced Environment
Solid Work Ethic Around Attendance and Punctuality
Complete A Pre-Employment Drug Screen and Background Check

Nice To Haves

Prior Automotive Experience Preferred

Responsibilities

Approach, Greet, and Offer Assistance or Direction To Any Customer Who Enters The Dealership Showroom or Sales Lot
Maintain and/or Exceed Service Sales Goals As Required By Dealer
Greet Customers Prompt and Friendly Manner
Obtain and Review Customer and Vehicle Information and Maintain Client Database
Ensure Customer Satisfaction By Exceeding The Customer’s Expectations and Providing A Great Customer Experience To All Customers
Initiate and Present Multi-Point Inspection for Every Customer In Service
Clearly Report All Vehicle Symptoms To Technical Team As Described By The Customer
Follow Up With Customer In A Timely Manner and With Customer’s Selected Communication Preference
Monitor The Progress Of Each Vehicle Throughout The Day, and Update All Customers A Minimum Of Twice Daily
Explain All Completed Work and Charges To Customers Before or During Checkout
Maintain and Exceed ACE (Acura Customer Experience) Standards
Other Duties or Tasks As Requested or Required

Benefits

Excellent Medical, Dental & Vision Plans With Company Contribution Towards Premiums
401k Company Match (Fully Vested After 5 Years Of Employment)
Referral / Bonus Program
Paid Vacation
Paid Training for Technicians
Ongoing Training and Development
Competitive Compensation
Annual Bonuses Paid At End Of Year
Company Provided Life Insurance
Company Provided Long Term Disability
Discounts On Vehicle Purchases, Parts and Service
Length Of Company Service Recognition Includes Rings, Diamonds & Even A Rolex Watch For 25 Years Of Service