Service Writer
About The Position
The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person will assist in the coordination and communications of the service department as well as perform a variety of tasks with the warranty department. For this role, we are looking for candidates who have weekend availability and are willing to work one of the following schedule options: Wednesday- Saturday (1st Shift) Sunday- Wednesday (1st Shift)
Requirements
- Should possess a High School Diploma.
- Experience in dealership service shop environment is strongly preferred but not required.
Nice To Haves
- A College degree or a certificate from a trade school is preferred, but not required.
Responsibilities
- Open and close work orders providing as much information as possible.
- Record, adjust and report mechanics time for work orders and payroll.
- Help cover phone calls for the Service Department.
- Try to resolve customer complaints.
- Schedule appointments.
- Supervise and assist technicians with the diagnosis and repairs of their jobs.
- Assist with warranty repair paper flow.
- Check in new trucks delivered to the shop and complete the proper forms.
- Consult with the parts department on special order parts and sublet repairs.
- Instruct the following shift's service writer on any special instructions and appointments.
- Keep Service Manager informed of all customer complaints and technician problems.
- Perform other duties as assigned.
Benefits
- Paid Time Off
- Paid Holidays
- Medical, Dental and Basic Life
- 401K with employer contribution
- Bi-weekly Pay Schedule
- Opportunity for advancement and Career Development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
