ServiceNow App Dev Eng, OTS Delivery Software Engineering (DSE)

Amazon•Austin, TX

About The Position

As a member of the OpsTech Solutions application development team for ServiceNow, you will be at the forefront of IT service delivery, collaborating across OpsTech Solutions infrastructure and services teams. You will be surrounded by people who are passionate about optimizing IT services and believes that world-class service is critical to customer success. You will work across all internal teams to drive tooling and process improvements to ensure a high quality, fast resolution customer experience. Your mission is to develop a world-class customer experience and set new customer service standards in IT Delivery. OpsTech Solutions is looking for experienced and dedicated team members to help manage the administration, maintenance, and development of the ServiceNow platform for the organization. The ideal candidate is innovative and has great problem-solving skills. You must be very comfortable working on core application administration, creating workflows, data management, scripting and process automation. You will need to work with non-technical and technical teams to translate business cases to scalable solutions for multiple teams. In addition, you’ll need to be able to clearly and effectively communicate to larger non-technical audiences on system changes and enhancements. You will be working in a hyper-growth environment where priorities shift quickly. You must be flexible and adapt well to a wide range of tasks and technologies.

Requirements

Bachelor's degree in Information Management, Informatics, Information Technology, Computer Science, Computer Engineering, or other related discipline
Certified ServiceNow Administrator (CSA) or other ServiceNow certification is required.
3+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role.
5+ years direct experience working with customers to understand requirements and implementing information technology solutions / initiatives.

Nice To Haves

Experience with written and verbal communication and presentation
Experience working on ServiceNow platform maintenance and optimization activities, such as release management and page load time latency improvement.
6+ years’ experience in multiple areas of technology, including application administration, configuration, and/or data services.
6+ years of experience with Agile scrum/Kanban methodology.
Experience with JavaScript, Perl or PHP is strongly preferred.
Experience with web service integrations using REST, SOAP, etc.
ITIL Foundation certified or related experience preferred.

Responsibilities

Perform technical administration and maintenance of ServiceNow IT Business Management.
Work on identifying platform level optimization opportunities to improve overall user experience, such as page load latency reduction.
Partner with cross functional teams to build enhancements and integrations that scale.
Create ServiceNow workflows and business rules for service improvements.
Interface with ServiceNow for all operational requests / issues / planning.
Lead ServiceNow release upgrades including technical and stakeholder management activities.
Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes.
Provide user training related to ServiceNow processes, policies and procedures.
Mentor team members on project planning, design, and estimating activities in ServiceNow IT Business Management.