ServiceNow Business Process Analyst
About The Position
Partner with technology and business stakeholders to define, analyze, and document requirements for new ServiceNow processes or improvements to current processes. Coordinate workshops, demos, and training on ServiceNow solutions and be able to speak to process best practices. Assemble user stories, their acceptance criteria, testing strategy and knowledge transfers. Work directly with the ServiceNow development team to select the most effective solution for defined requirements. Support unit testing, UAT, and customer validation, ensuring business objectives are met. Build strong relationships and demonstrate a deep knowledge for ServiceNow with end users. Carry out other duties as assigned.
Requirements
- ServiceNow Certified System Administrator (CSA).
- 2-3 years of experience designing and implementing processes on the ServiceNow platform.
- Experience eliciting requirements and designing solutions.
- Strong troubleshooting, analytical and problem-solving skills.
- Proven ability to create clear and concise documentation and deliver end user training.
- Experience with Automated Test Framework (ATF) and executing tests.
Nice To Haves
- ITIL V4 certification.
- ServiceNow Certified Implementation Specialist or Certified Application Developer credentials.
- Agile experience is highly favorable.
- Financial Services experience/knowledge.
Responsibilities
- Define, analyze, and document requirements for new ServiceNow processes or improvements to current processes.
- Coordinate workshops, demos, and training on ServiceNow solutions and be able to speak to process best practices.
- Assemble user stories, their acceptance criteria, testing strategy and knowledge transfers.
- Work directly with the ServiceNow development team to select the most effective solution for defined requirements.
- Support unit testing, UAT, and customer validation, ensuring business objectives are met.
- Build strong relationships and demonstrate a deep knowledge for ServiceNow with end users.
- Carry out other duties as assigned.
Benefits
- Hybrid working and reasonable accommodations
- Generous Holiday policies
- Paid volunteer time to step away from your desk and into the community
- Support to grow through professional development courses, tuition/qualification reimbursement and more
- Maternal/paternal leave benefits and family services
- Complimentary subscription to Headspace – the mindfulness app
- Corporate membership to ClassPass and other health and well-being benefits
- Unique employee events and programs including a 14er challenge
- Complimentary beverages, snacks and all employee Happy Hours
- Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.
- Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
