ServiceNow Certified Technical Architect

Govcio LLC

1d•Onsite

About The Position

GovCIO is currently hiring for a ServiceNow Certified Technical Architect to lead the architecture, design, and implementation of enterprise scale ServiceNow solutions in support of a USAF program. This position will be located at Langley AFB, Virginia and will be an onsite position. The ServiceNow Certified Technical Architect (CTA) will lead the architecture, design, and implementation of enterprise‑scale ServiceNow solutions in support of a USAF program. This role provides hands‑on technical leadership across multiple platform areas—including ITSM, ITOM, ITAM, IRM, SecOps, HRSD, and App Engine—ensuring scalable, secure, and compliant delivery aligned with federal and DoD requirements. GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

Requirements

Clearance Required: Top Secret with SCI Eligibility (TS/SCI)
10+ years of experience including:
ServiceNow architecture, configuration, workflow development, and platform enhancements.
Establishing and executing platform governance.
Evaluating operational and strategic demands against platform capabilities and leading practices.
Translating technical and business requirements into architectural blueprints.
Working directly with business stakeholders to identify, analyze, and map requirements to ServiceNow capabilities.
Creating architectural blueprints for federal agencies.
Leading ServiceNow version upgrades.
Deep understanding of overall ServiceNow platform architecture.
Network security, LAN/WAN design, and network infrastructure documentation.
ServiceNow Certified Technical Architect (CTA).
DoD 8570.01-M IAT Level II (e.g., Sec+ CE, SSCP, CND, CCNA Security).
App Engine Studio, Flow Designer, Integration Hub, Predictive Intelligence.
Strong knowledge of CMDB and CSDM.
Experience with Agile, DevOps, and CI/CD pipelines integrated with ServiceNow.
High School with 10+ years (or commensurate experience)
Excellent interpersonal, communication, and organizational skills.
Ability to work collaboratively in team environments and directly with customers.
Self‑starter who can work independently with minimal oversight.
Flexible and dependable, able to adapt to program needs.
Ability to quickly learn new technologies and products.

Nice To Haves

Experience with DoD NIPR, SIPR and JWICS Networks.
DoD 8570.01-M IASAE II (CASP+CE, CISSP, CSSLP) compliance.
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Application Developer (CAD).

Responsibilities

Designs and develops network and system architectures, and defines key capabilities and performance requirements.
Defines total systems design and technology maturity constraints in accordance with mission requirements.
Develops network and system element architecture and design and interface definitions.
Defines network and system implementation approach and operational concept.
Develops models and architectural guidelines for current and future network and system development.
Ensures requirements are met and evaluates performance with customer.
Interfaces with the user(s) and all other stakeholders in order to determine their needs.
Generates the highest level of requirements, based on the user's needs and other constraints such as cost and schedule.
Performs cost-benefit analyses to determine whether requirements are best met by manual, software, or hardware functions; making maximum use of commercial off-the-shelf or already developed components.
Designs and develops solutions to applications problems, system administration issues, or network concerns.
Develops partitioning algorithms (and other processes) to allocate all present and foreseeable requirements into discrete partitions such that a minimum of communications is needed among partitions, and between the user and the system.
Architect scalable, secure, and compliant ServiceNow solutions across multiple domains and modules.
Serve as the technical SME for: IT Service Management (ITSM) IT Operations Management (ITOM) IT Asset Management (ITAM) Security Operations (SecOps) Strategic Portfolio Management (SPM) Integrated Risk Management (IRM) App Engine & Automation Engine CMDB and CSDM
Design and oversee integrations using Integration Hub, REST APIs, and custom spokes.
Lead platform governance, ensuring alignment with best practices and federal security standards.
Guide developers and administrators on technical design, configuration, and implementation.
Produce and maintain technical design documentation, architectural diagrams, and configuration standards.
Work closely with Program Managers, Product Owners, and Stakeholders to support roadmap planning, backlog refinement, and solution delivery.
Engage with business stakeholders to gather and translate requirements into architectural blueprints and actionable solutions.
Provide SME‑level support on network infrastructure and network hardware.
Implement, administer, and troubleshoot network infrastructure devices.
Create accurate network diagrams and documentation for design and planning.
Apply strong understanding of network protocols, LAN/WAN technologies, and network security.
Diagnose and resolve network issues with strong analytical and problem‑solving skills.