ServiceNow Developer (AI & Intelligent Automation Focus)

Chenega Corporation•Springfield, VA

About The Position

ServiceNow Developer (AI & Intelligent Automation Focus) Springfield, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace. Chenega Agile Real-Time Solutions (CARS) is seeking a highly skilled ServiceNow Developer (AI & Intelligent Automation Focus) to serve as a senior technical leader responsible for architecting, developing, and advancing enterprise capabilities on the ServiceNow platform. This role will support mission-critical initiatives focused on AI-enabled automation, intelligent service management, and AIOps-driven operational modernization. The ServiceNow Developer (AI & Intelligent Automation Focus) will design and implement scalable platform solutions that leverage automation, predictive analytics, machine learning integrations, and intelligent workflow orchestration to enhance operational efficiency and mission performance. The position works closely with architects, engineers, and mission stakeholders to translate complex operational requirements into modern digital workflows and automated service capabilities. This role will help drive the adoption of AI-assisted operations, intelligent incident management, automated remediation, and predictive service monitoring by integrating ServiceNow platform capabilities with external tools, data platforms, and emerging AI technologies. The Senior Developer will provide technical leadership across development teams, establish development standards, and ensure solutions align with enterprise architecture, security, and compliance requirements. In addition to hands-on development, the role will support platform innovation initiatives, including AIOps integration, intelligent automation pipelines, workflow orchestration, and enterprise data-driven decision support. The ServiceNow Developer (AI & Intelligent Automation Focus) will mentor junior developers, collaborate across engineering teams, and serve as the senior escalation point for complex technical challenges.

Requirements

High school diploma or GED equivalent and relevant experience:
5+ years of experience in ServiceNow Platform development
3+ years of experience in ITSM development
Experience in Agile development practices
ServiceNow CSA Certification
Active Top-Secret Clearance with ability to obtain SCI / CI poly

Nice To Haves

Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or related field
Experience supporting AIOps, intelligent automation, or AI-enabled operational platforms
Experience integrating ServiceNow with monitoring tools, data platforms, or operational analytics systems
Experience supporting enterprise IT modernization initiatives within federal or defense environments
Experience with enterprise integration technologies, including REST APIs, microservices, and automation frameworks
Experience supporting large-scale enterprise IT environments
Certified Technical Architect (CTA) is preferred
Ability to work independently and yet be effective within a team setting
Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
Excellent skills in Microsoft Word, Excel, and other Office applications
Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues.
Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

Responsibilities

Lead hands-on development within the ServiceNow platform, including client scripts, business rules, UI actions, UI policies, data policies, workflow automation, Flow Designer, Integration Hub spokes, Script Includes, catalog items, Service Portal widgets, UI pages, and event/alert rules.
Design and implement integrations between ServiceNow and external enterprise systems, monitoring tools, and operational platforms using REST, SOAP, APIs, and integration frameworks.
Design and implement AI-enabled automation workflows that support predictive operations, automated incident response, and intelligent service management.
Support the integration of AIOps capabilities, including event correlation, anomaly detection, predictive incident management, and automated remediation workflows.
Collaborate with platform architects and engineering teams to integrate machine learning services, analytics platforms, and intelligent decision engines into ServiceNow workflows.
Develop solutions that leverage ServiceNow AI features and automation capabilities to enhance operational awareness, reduce manual intervention, and improve service delivery efficiency.
Support initiatives involving data-driven insights, predictive service monitoring, and intelligent operational dashboards.
Ensure all development activities adhere to enterprise architecture, cybersecurity requirements, and platform governance standards.
Work closely with product owners, business stakeholders, and engineering teams to analyze requirements and translate them into scalable technical solutions.
Participate in Agile ceremonies, including sprint planning, backlog refinement, stand-ups, sprint reviews, and retrospectives.
Provide technical estimates and solution designs to support product roadmap planning and program execution.
Other duties as assigned.