ServiceNow Developer
About The Position
The Team is staffing a project manager to drive our design and implementation of our ServiceNow Knowledge Base. This role is focused on augmenting the team by adding skills that address current bottlenecks, particularly in the migration of Knowledge Management content and processes to ServiceNow. Migration of knowledge related to security vulnerability remediation Lead the migration of our existing content and supporting processes from current state of confluence to the ServiceNow KB Design how our KB will be organized in ServiceNow Structure hierarchy templates Define personas involved Develop a plan to maintain existing content Collaborate with cross-functional teams to ensure seamless integration. Translate existing operating routines into target environment Manage project routines and leadership communication to ensure leadership visibility of the work. Serve as an advocate coach-trainer to our team on the KMS module on SN Develop and document workflows and procedures for the migration. Provide training and support to end-users post-migration. Experienced Project Manager
Requirements
- 7+ years of experience in design and implementation of knowledge module (KMS) in ServiceNow
- Working knowledge of other modules outside of KMS
- Strong knowledge of other ServiceNow platform modules (CMDB, ITSM).
- Experience in Knowledge Management systems and processes, including overseeing a team of technical writers creating content.
- Excellent communication and project management skills.
- Ability to work collaboratively in a team environment.
- In a dynamic fast-pasted environment
- Certification in ServiceNow Administration or Implementation
- KCS certification
- Prior experience in IT Change Leadership roles
- Familiarity with agile methodologies
- AI experience, exposure to Copilot
- 5+ years’ experience with ServiceNow Vulnerability Response Module is preferred
- Working with patching or some technical domain
- Servicenow
- Implementation
- Development
Responsibilities
- Migration of knowledge related to security vulnerability remediation
- Lead the migration of our existing content and supporting processes from current state of confluence to the ServiceNow KB
- Design how our KB will be organized in ServiceNow
- Structure hierarchy templates
- Define personas involved
- Develop a plan to maintain existing content
- Collaborate with cross-functional teams to ensure seamless integration.
- Translate existing operating routines into target environment
- Manage project routines and leadership communication to ensure leadership visibility of the work.
- Serve as an advocate coach-trainer to our team on the KMS module on SN
- Develop and document workflows and procedures for the migration.
- Provide training and support to end-users post-migration.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
