ServiceNow Developer

Civic Credit Union•Raleigh, NC

About The Position

The ServiceNow Developer is responsible for both managing the ServiceNow platform and developing custom solutions to meet business needs. This dual role involves configuring and maintaining the platform, ensuring its optimal performance, and implementing updates and patches. The Developer designs and develops workflows, scripts, and applications within ServiceNow, tailoring them to enhance functionality and address specific requirements. They manage user accounts and permissions, ensure data integrity, and provide technical support. Additionally, they collaborate with stakeholders to gather requirements, continuously improve the platform, and create comprehensive documentation for configurations and customizations.

Requirements

4-6 years of information technology experience, conducting application administration and development, including 1-3 years of proven experience in ServiceNow administration and development.
ServiceNow Certified System Administrator and Certified Application Developer is required.
ITIL Foundation certifications or obtained within one-year of employment.
Experience in configuring, customizing, and implementing ServiceNow solutions.
Experience with automation using Flow Designer and Integration Hub (Workflow Data Fabric).
Strong understanding of ServiceNow modules, such as ITSM, ITOM, ITAM.
Experience in JavaScript, HTML, CSS, and other web development technologies.
Experience with ServiceNow integration using REST, SOAP APIs and middleware tools.
Familiarity with SQL, database concepts, data modeling, source control and update sets.
Strong problem-solving and analytical skills to identify and resolve issues effectively.
Excellent verbal and written communication skills for interacting with stakeholders and documenting processes.
Ability to work effectively in a team environment and collaborate with IT teams, business units, and external vendors.
Basic understanding of project management, incident management, and change enablement principles.
Strong organizational skills to manage multiple tasks and priorities simultaneously.
Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
Ability to lift a minimum of 25 lbs. (file boxes, computer).

Nice To Haves

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
Experience working in a financial institution.
Advanced ITIL certifications.

Responsibilities

Oversee the overall operation, performance, and scalability of the ServiceNow platform across all modules.
Develop, Implement, configure, customize, and enhance ServiceNow applications, plugins, and modules to meet evolving business requirements.
Design and develop new, complex workflows, business rules, UI policies, client scripts, and server scripts to support evolving business needs.
Build and maintain integrations with external systems using APIs, MID Servers, and integration tools.
Support security design by implementing ACL logic, scripted security rules, and system properties to align with organizational requirements.
Enhance Discovery patterns, Service Mapping, and related automation to improve visibility and integration with CMDB.
Develop and maintain Service Catalog items, record producers, request workflows, custom tables, forms and fields.
Code reviews and quality control checks as part of every project to guarantee maximum efficiency, productivity and debugging where necessary to fix technical problems.
Producing and running test cases to guarantee software quality assurance of platform, including Automated Test Framework.
Maintain and enhance the ServiceNow Mobile Applications to support ITSM processes and seamless end-user experience.
Maintain and enhance the Employee Center portal to improve usability, content delivery, and request fulfillment.
Design, configure, and maintain re-useable script includes and mail scripts.
Validate and remediate customizations, scripts, and integrations during mainline upgrades, patches, and plugin updates.
Collaborate with stakeholders to gather requirements, translate business needs into technical solutions, and deliver enhancements.
Identify opportunities for automation and process optimization to improve IT service delivery efficiency.
Create and maintain technical design documentation, solution architecture diagrams, and integration specifications in accordance with Knowledge Base configurations.
Ensure all development and configuration work aligns with organizational policies, security requirements, and ITIL best practices.
Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.