ServiceNow Implementation Consultant

Crowe • Indianapolis, IN

1d • $58,800 - $109,600

About The Position

Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry. Job Description: Responsibilities: Support the configuration, customization, and administration of ServiceNow applications across multiple modules (e.g., IRM, ITSM, CSM, HR, SecOps, etc.). Collaborate with senior consultants and architects to translate business requirements into technical solutions. Participate in solution design workshops, testing, deployment, and client training. Document technical designs, configurations, and implementation steps in a clear and reusable way. Contribute to practice growth by supporting proposal development, client presentations, and thought leadership initiatives. Engage with senior team members to understand the business side of consulting, including client relationship management and opportunity development. Desired Skills Familiarity with JavaScript, web technologies, or REST APIs a plus. Strong analytical and problem-solving skills. Interest in cloud technologies (AWS, Azure, GCP) and enterprise service management. Excellent communication skills, both written and verbal. Ability to work in a fast-paced, collaborative environment. Interest in business development and professional services growth activities. Basic understanding of ServiceNow platform concepts and capabilities. Certifications ServiceNow Certified System Administrator (CSA) – Preferred, but not required. Any ServiceNow Implementation Specialist certifications – Preferred, but not required. ServiceNow Implementation Lead and participate in the design, development, and deployment of ServiceNow solutions Configure and customize ServiceNow applications and facilitate rollout of new applications and modules Requirement Gathering and Analysis Collaborate with clients and stakeholders to gather and analyze business requirements Translate business requirements into technical specifications and design documents Customization and Configuration Customize ServiceNow applications by creating workflows, business rules, UI policies, client scripts, and UI actions Configure ServiceNow settings, including user roles, groups, and access controls Integration Design and implement integrations between ServiceNow and other enterprise systems using REST/SOAP APIs, MID Server, and integration tools Ensure seamless data flow and synchronization between systems Data Management Perform data migrations and imports using Import Sets and Transform Maps Ensure data integrity and quality through best practices for data management and governance Technical Documentation Create and maintain technical documentation, including design specifications, user guides, and release notes Document and communicate technical solutions and best practices to stakeholders and team members Troubleshooting and Support Provide technical support and troubleshooting for ServiceNow-related issues Collaborate with ServiceNow support and third-party vendors to resolve complex issues Training and Knowledge Transfer Conduct training sessions and workshops for clients and end-users Provide knowledge transfer to clients and internal teams Continuous Improvement Stay current with ServiceNow updates, new features, and best practices Identify opportunities for process improvements and implement solutions to enhance system performance and user experience Potential Technical Skills Proficiency in ServiceNow development tools, including ServiceNow Studio, Flow Designer, and IntegrationHub Experience with ServiceNow ITSM, ITOM, ITBM, and other modules Strong JavaScript knowledge, including Glide API Experience with HTML, CSS, and AngularJS for UI customization Knowledge of integration patterns and tools, including REST/SOAP APIs, MID Server, and ETL solutions Understanding of relational databases and SQL Experience with ServiceNow data management tools and best practices Experience with version control systems such as Git Knowledge of continuous integration/continuous deployment (CI/CD) tools and practices Required Education and Experience Bachelor’s degree in MIS, Computer Science, Information Technology, or related field (or equivalent work experience) ServiceNow Certified System Administrator (required) ServiceNow Certified Implementation Specialist (preferred) Additional certifications such as ServiceNow Certified Application Developer (a plus) 0–2 years of hands-on experience in ServiceNow implementation and customization Proven experience implementing and managing ServiceNow integrations Experience working in Agile/Scrum development environments Soft Skills Strong analytical and problem-solving skills Ability to troubleshoot and resolve complex technical issues Excellent verbal and written communication skills Ability to communicate technical concepts to non-technical stakeholders Strong collaboration skills with ability to work effectively in a team environment Strong interpersonal skills to build positive working relationships Ability to adapt to changing priorities in a fast-paced environment Willingness to learn new technologies and continuously improve skills Qualifications 1–3 years of professional experience in consulting, technology services, or ServiceNow platform work. Demonstrated ability to learn quickly and dive deep into new technical concepts. Service-oriented mindset with a focus on delivering value to clients. Entrepreneurial attitude and willingness to take ownership of tasks. Desire to gain exposure to business development activities, including proposal writing, networking, and client engagement. Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred. Willingness to travel up to 30% as needed for client engagements. We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $58,800.00 - $109,600.00 per year. Our Benefits: Your exceptional people experience starts here. At Crowe, we know that great people are what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you! How You Can Grow: We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper! More about Crowe: Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world. Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws. Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge. Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable. If you are interested in applying for employment with Crowe and are in need of an accommodation or require special assistance to navigate our website or to complete your application, please visit our Applicant Assistance and Accommodations page for more information: https://careers.crowe.com/crowe-applicant-assistance-and-accommodation Crowe LLP (www.crowe.com) is a public accounting, consulting and technology firm with offices around the world. Crowe uses its deep industry expertise to provide audit services to public and private entities. The firm and its subsidiaries also help clients make smart decisions that lead to lasting value with its tax, advisory, and consulting services. Crowe is recognized by many organizations as one of the best places to work in the U.S. As an independent member of Crowe Global, one of the largest global accounting networks in the world, Crowe serves clients worldwide. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Requirements

• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Ability to work in a fast-paced, collaborative environment.
• Basic understanding of ServiceNow platform concepts and capabilities.
• Bachelor’s degree in MIS, Computer Science, Information Technology, or related field (or equivalent work experience)
• ServiceNow Certified System Administrator (required)
• 0–2 years of hands-on experience in ServiceNow implementation and customization
• Proven experience implementing and managing ServiceNow integrations
• Experience working in Agile/Scrum development environments
• Strong analytical and problem-solving skills
• Ability to troubleshoot and resolve complex technical issues
• Excellent verbal and written communication skills
• Ability to communicate technical concepts to non-technical stakeholders
• Strong collaboration skills with ability to work effectively in a team environment
• Strong interpersonal skills to build positive working relationships
• Ability to adapt to changing priorities in a fast-paced environment
• Willingness to learn new technologies and continuously improve skills
• 1–3 years of professional experience in consulting, technology services, or ServiceNow platform work.
• Demonstrated ability to learn quickly and dive deep into new technical concepts.
• Service-oriented mindset with a focus on delivering value to clients.
• Entrepreneurial attitude and willingness to take ownership of tasks.
• Desire to gain exposure to business development activities, including proposal writing, networking, and client engagement.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred.
• Willingness to travel up to 30% as needed for client engagements.

Nice To Haves

• Familiarity with JavaScript, web technologies, or REST APIs a plus.
• Interest in cloud technologies (AWS, Azure, GCP) and enterprise service management.
• Interest in business development and professional services growth activities.
• ServiceNow Certified System Administrator (CSA) – Preferred, but not required.
• Any ServiceNow Implementation Specialist certifications – Preferred, but not required.
• Additional certifications such as ServiceNow Certified Application Developer (a plus)
• Proficiency in ServiceNow development tools, including ServiceNow Studio, Flow Designer, and IntegrationHub
• Experience with ServiceNow ITSM, ITOM, ITBM, and other modules
• Strong JavaScript knowledge, including Glide API
• Experience with HTML, CSS, and AngularJS for UI customization
• Knowledge of integration patterns and tools, including REST/SOAP APIs, MID Server, and ETL solutions
• Understanding of relational databases and SQL
• Experience with ServiceNow data management tools and best practices
• Experience with version control systems such as Git
• Knowledge of continuous integration/continuous deployment (CI/CD) tools and practices

Responsibilities

• Support the configuration, customization, and administration of ServiceNow applications across multiple modules (e.g., IRM, ITSM, CSM, HR, SecOps, etc.).
• Collaborate with senior consultants and architects to translate business requirements into technical solutions.
• Participate in solution design workshops, testing, deployment, and client training.
• Document technical designs, configurations, and implementation steps in a clear and reusable way.
• Contribute to practice growth by supporting proposal development, client presentations, and thought leadership initiatives.
• Engage with senior team members to understand the business side of consulting, including client relationship management and opportunity development.
• Lead and participate in the design, development, and deployment of ServiceNow solutions
• Configure and customize ServiceNow applications and facilitate rollout of new applications and modules
• Collaborate with clients and stakeholders to gather and analyze business requirements
• Translate business requirements into technical specifications and design documents
• Customize ServiceNow applications by creating workflows, business rules, UI policies, client scripts, and UI actions
• Configure ServiceNow settings, including user roles, groups, and access controls
• Design and implement integrations between ServiceNow and other enterprise systems using REST/SOAP APIs, MID Server, and integration tools
• Ensure seamless data flow and synchronization between systems
• Perform data migrations and imports using Import Sets and Transform Maps
• Ensure data integrity and quality through best practices for data management and governance
• Create and maintain technical documentation, including design specifications, user guides, and release notes
• Document and communicate technical solutions and best practices to stakeholders and team members
• Provide technical support and troubleshooting for ServiceNow-related issues
• Collaborate with ServiceNow support and third-party vendors to resolve complex issues
• Conduct training sessions and workshops for clients and end-users
• Provide knowledge transfer to clients and internal teams
• Stay current with ServiceNow updates, new features, and best practices
• Identify opportunities for process improvements and implement solutions to enhance system performance and user experience

Benefits

• employees a comprehensive total rewards package
• inclusive culture that values diversity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level