ServiceNow ITOM/CMDB Associate Technical Consultant

Windward Consulting

1d • Remote

About The Position

Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects.
Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 4.8+ and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career.
Windward is seeking an Associate level ServiceNow IT Operations (ITOM) Technical Consultant responsible for configuring and developing ServiceNow solutions that meet business and technical requirements. This role combines technical expertise in the ServiceNow platform with Configurations Management Database (CMDB), ITOM Discovery, Service Mapping and Event Management experience and consulting and implementation skills to deliver high-quality applications, configurations and solutions. As this role is an Associate level, the successful candidate has some hands-on experience working with the CMDB and/or at least one ITOM application and will quickly be proficient in development within ServiceNow and working with ServiceNow's ITOM Discovery, Service Mapping and Event applications and the CMDB. The ideal candidate is a ServiceNow Certified System Administrator (CSA) and will work diligently towards ITOM Certified Implementation Specialist (CIS) certifications.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Familiarity with Agile delivery (Scrum or SAFe preferred).
• Understanding of enterprise service management and/or monitoring practices.
• Excellent problem-solving, analytical and debugging skills.
• Strong communication skills both verbal and written.
• ServiceNow Certified System Administrator

Nice To Haves

• 1-2 years of ServiceNow development or technical consulting experience
• Knowledge/understanding of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture.
• Experience with Flow Designer, IntegrationHub, and Service Portal development.
• Hands-on experience with ServiceNow integrations and API-based data exchange.
• ServiceNow Certified Implementation Specialist in either Discovery, Event Management or Service Mapping
• ServiceNow Certified Application Developer (CAD)
• ITIL v3 or v4 Certification
• CompTIA Security+ CE (or equivalent) is a bonus

Responsibilities

• Develop, and implement ServiceNow solutions—including custom applications, workflows, forms, UI policies, business rules, and integrations—ensuring alignment with business and technical requirements.
• Configure and maintain ServiceNow ITOM applications, including Discovery, Service Mapping and Event Management following best practices for maintainability and performance.
• Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches.
• Support end-to-end project delivery including testing, deployment, troubleshooting, root cause analysis, and system optimization.
• Develop and support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange.

Benefits

• Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level