ServiceNow Platform Owner
About The Position
The ServiceNow Platform Owner is responsible for the overall management of all technology solutions for Watts’ ServiceNow Platform. This position is expected to manage the solutions in line with the business, IT, and ServiceNow strategy, ensuring solutions fit consistently within the suite of technology enablers. The Platform Owner is the “face of ServiceNow at Watts Water” and ultimately responsible for the success of a product or service with content authority for the product backlog. The Platform Owner works heavily with the requesting business team and is an advocate for their business solution. The Platform Owner is responsible for Product Planning and execution throughout the product lifecycle and works hand in hand with the Chief Architect. In the project space, they are responsible for delivering projects on schedule, within budget, and with quality. They are responsible for identifying customer needs, prioritizing features, and developing the product’s vision and roadmap. The Platform Owner has clear content authority to take responsibility for continuously defining, prioritizing, and validating requirements. This position reports to the Chief Architect. This role is remote eligible in EST.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- Advanced comprehension of agile SAFe project management methodology, tools, and templates.
- Extensive experience of delivery that includes the use of supplier and offshore resources.
- Management skills to manage one or more large, complex projects simultaneously.
- IT background with experience across the systems development lifecycle with experience in all project phases utilizing SAFe Agile framework.
- Strong team working skills across matrixed client, supplier and geographically dispersed virtual teams.
- Excellent written, verbal communication and interpersonal skills – must be able to communicate fluently in English both verbally and in writing.
- 7+ years of ServiceNow product knowledge with clear understanding of out of box table schema and processes.
- Ability to look at new products within ServiceNow to understand and advocate their potential value to customers.
- Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
- Punctuality and dependability.
- Ability to be flexible and adapt to changing work priorities and stressful conditions.
- Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
- Maintain productive and collaborative relationships with other Watts employees.
- Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.
Responsibilities
- Successfully execute projects/sprints to agreed schedule, budget, and scope.
- Perform the relevant product management processes – as per Agile methodology.
- Define, maintain, and communicate roadmap for ServiceNow at Watts Water.
- Develop business case, prioritize workload, and manage backlog.
- Manage project scope variance, anticipate time and budget overruns, and communicate appropriately any project-related challenges.
- Partner with business and process owners by building strong relationships with customers and understanding their needs.
- Act as the liaison between the delivery team and customer.
- Platform Owner will be the customer’s advocate ensuring solutions are delivered within the guardrails of the ServiceNow framework.
- Work within defined governance processes and lead solutioning on the Platform.
- Provide guidance for user stories and acceptance criteria.
- Act as the first point of contact for customers/stakeholders and be their trusted advisor.
- Deliver projects aligned to overall business & technology strategies and architectures.
- Ensure that quality project standards are met as prescribed by Watts Information Technology through the effective implementation or use of approved processes, guiding principles, methodologies, and deliverables.
- Define the actual work that will be accomplished and the features that will be built within each release.
- Plan the overall capacity for the release, objectively measuring each feature to ensure they are always delivering the most value to customers.
- Support alignment of business objectives with the product vision.
- Review service level performance for product and outline service improvement plan where necessary.
- Maintain professional and technical knowledge by reviewing professional publications; establishing personal networks; and participating in professional societies.
- Recommend courses of action and manage relationships for positive progress.
- Contributes to team effort by accomplishing related results as needed.
- Assume responsibility for other projects and duties as assigned by Chief Architect or Company management.
Benefits
- Competitive compensation based on your skills, qualifications and experience
- Comprehensive medical and dental coverage, retirement benefits
- Family building benefits, including paid maternity/paternity leave
- 10 paid holidays and Paid Time Off
- Continued professional development opportunities and educational reimbursement
- Additional perks such as fitness reimbursements and employee discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
