ServiceNow Practice Strategist – (HRSD)

NewRocket•Vista, CA

3d•$175,000 - $221,000

About The Position

ServiceNow Practice Strategist (HRSD) Why Us NewRocket brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With thousands of ServiceNow certifications, NewRocket's business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges. NewRocket has been awarded the "2024 BEST Award" , "2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)" , "2023 ServiceNow Worldwide Customer Workflow Partner of the Year" and "2023 ServiceNow Creator Workflow Partner of the Year". We are #GoingBeyond Our Approach to Work At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams. We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary! Come join our Crew! The Role NewRocket is hiring a ServiceNow Practice Strategist (HRSD) . Our Practice Strategists are recognized thought leaders in the market. They are a key member of our Leadership Team, partnering closely with the Practice Leader to ensure we develop and share our point of view on the ServiceNow HR - Employee solutions. If you enjoy engaging with clients to understand their needs while sharing our experience and perspective, this just might be the role for you! Establish the HR - Employee Practice roadmap of prioritized solutions aligned with NewRocket strategy and Service Now-Global Solutions Framework that differentiate us in the market. Activate high value, differentiated sales plays by Capability teams within the practice. Developing our learning curriculum for crew members within the HRSD - Employee practice. Build external relationships with ServiceNow product and partner enablement teams aligned to the Practice, to ensure we are the leader and go to from the ServiceNow perspective. Provide coaching and mentoring for team members in an inclusive environment.

Requirements

10 Years of experience in Professional Services or Consulting industry
8 Years of experience in Delivery Management and people management, within the ServiceNow ecosystem
High-level techno functional architecture abilities.
Experience in Billable Utilization management
In depth understanding of the ServiceNow HRSD/Employee practice area
Understanding of AI in relation to HR operations and practices
Results-driven, objective, and growth-oriented
Demonstrated leadership capabilities
Ability to build strong collaborative relationships with clients, business partners, and key stakeholders
Strong strategic thinking and problem-solving skills: ability to simplify complex situations
Strong written and verbal communication skills with ability to communicate with all organizational levels
Strong coaching and mentoring skills with ability to motivate team members.
Embodies openness, collaboration, and caring
Proven and successful global delivery experience across global time zones

Responsibilities

Work with Practice Architect, Practice Capability Leaders, collaborating with Sales and Pre-Sales to define Deal solutions.
Review and approve proposals and SOWs through deal reviews, including Pursuit QAs (PQAs)
Engage on Client delivery as Subject Matter Expert to advise clients and guide engagement teams to drive high customer satisfaction
Provide input to Practice Leader on strategic priorities, headcount planning and talent development
Mentor and inspire teams to deliver innovative solutions, and work with NewRocket University on certification strategy
Mentor and empower Practice Capability teams to drive thought leadership.
Partner with Strategy and Marketing to create content; ensure participation and high-quality submissions to public events such as ServiceNow Knowledge