ServiceNow System Administrator

Homecare Homebase • Dallas, TX

2d

About The Position

Homecare Homebase is seeking an experienced ServiceNow Administrator
to own the
day-to-day administration, health, stability, and governance
of the ServiceNow
platform in a mission critical healthcare environment.

This role is responsible for ensuring the platform operates securely, reliably,
and efficiently while enabling modern AI powered capabilities such as Now
Assist
in a governed and compliant manner. The Administrator partners closely
with Platform Architects, Platform Support, and business stakeholders to support
operational excellence and continuous improvement.‑powered capabilities such as
Now Assist
in a governed and compliant manner. The Administrator partners
closely with Platform Architects, Platform Support, and business stakeholders to
support operational excellence and continuous improvement.

Requirements

• 4-8+ years of ServiceNow administration experience in enterprise environments
• Strong hands-on experience with ServiceNow system administration and configuration‑on experience with ServiceNow system administration and configuration
• Solid understanding of ITSM and ITIL best practices
• Experience supporting production, regulated, or mission critical systems‑critical systems
• Working knowledge of CMDB, CSDM, and data governance
• Basic scripting knowledge for admin level support (Business Rules, Client Scripts)‑level support (Business Rules, Client Scripts)
• Experience or exposure to Now Assist or AI enabled ServiceNow features‑enabled ServiceNow features
• Strong written and verbal communication skills

Nice To Haves

• ServiceNow Certified System Administrator (CSA)
• ITIL certification
• Experience with AI governance, automation, or AI enabled platforms‑enabled platforms
• Healthcare, SaaS, or regulated industry experience‑industry experience
• Experience working alongside ServiceNow Platform Architects or Centers of Excellence

Responsibilities

• Administer and maintain ServiceNow environments (DEV, TEST, PROD)
• Ensure platform availability, performance, scalability, and security
• Perform upgrades, patching, cloning, and release support
• Monitor platform health, logs, and diagnostics
• Support MID Servers and operational integrations
• Execute changes in alignment with governance and change standards
• Administer ServiceNow Now Assist features across supported modules
• Configure AI entitlements, role-based access, and usage controls‑based access, and usage controls
• Validate AI generated outputs for accuracy, quality, and compliance‑generated outputs for accuracy, quality, and compliance
• Support AI assisted case summarization, response generation, and knowledge creation‑assisted case summarization, response generation, and knowledge creation
• Support AI Control Tower for visibility into AI usage and adoption
• Enforce responsible AI governance, including data privacy and human review controls‑review controls
• Configure forms, fields, workflows, Flow Designer flows, UI policies, and notifications
• Maintain Service Catalog and request workflows
• Administer user roles, groups, ACLs, and security policies
• Support automation and intelligent routing while ensuring platform stability
• Administer core ITSM processes: Incident, Problem, Change, Request, Knowledge
• Support CMDB, Asset Management, IT Operations Management, Strategic Portfolio Management, and Customer Service Management
• Maintain CMDB accuracy, CI relationships, and CSDM alignment
• Serve as escalation point for platform and AI related issues‑related issues
• Partner with Platform Architects and stakeholders on requirements and solution validation
• Support audits, compliance activities, and platform documentation
• Contribute to continuous improvement and platform optimization initiatives
• Partner with developers, architects, product owners, and business stakeholders to translate requirements into platform solutions
• Support release testing, deployment activities, and post-release validation
• Participate in incident, problem, and root-cause analysis related to platform issues

Benefits

• Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed