Services Execution Program Manager

Schneider Electric • Nashville, TN

2d

About The Position

Schneider Electric is searching for a highly motivated and collaborative leader to join our team as Services Execution Program Manager within the Cloud and Service Provider segment for US Services. This role requires a professional with experience in service execution, project coordination, and cross-business unit (BU) alignment. The ideal candidate will ensure best-in-class execution by optimizing service delivery, resource planning, and risk mitigation strategies across the strategic programs.
The Services Execution Program Manager will work closely with execution teams, field services, and the C&SP Execution Program Leader to develop structured processes, improve execution efficiency, and drive customer satisfaction.
The Program Manager will have oversight into resource planning duties across all sites within the program the PMs are covering for the strategic account.

Requirements

• Bachelor’s degree in engineering, Construction Management, Business, or a related field (Master’s preferred).
• Minimum 8 years of experience in service execution, program management, or field operations.
• Experience expertise in data center infrastructure and service execution processes.
• Experience leading large-scale, multi-site service projects with cross-BU integration.
• Strong risk management, problem-solving, and stakeholder management skills.
• Proficiency in project management tools (e.g., Smartsheet, Microsoft Project).

Nice To Haves

• PMP or equivalent certification preferred.

Responsibilities

• Project Execution & Coordination: Manage individual project scope, schedule, cost, and quality to ensure execution aligns with contractual commitments.
• Act as a coordination point between field resources, subcontractors, and business units to streamline execution efforts.
• Ensure work orders are accurately created, assigned, and tracked to completion in a timely manner.
• Drive resolution of on-site challenges by working closely with Field Service Leaders, and Customer Success Managers (CSMs).
• Customer Engagement & Service Readiness: Ensure customer commitments are met by aligning project execution with contractual agreements.
• Provide real-time execution updates to internal stakeholders and escalate risks proactively.
• Collaborate with the Project Controller to ensure financial alignment of service execution.
• Process Standardization & Continuous Improvement: Develop and implement service execution best practices, ensuring consistency across projects.
• Identify process inefficiencies and collaborate NAM and Global Program teams to optimize service models.
• Ensure alignment with NAM and Global execution strategies and industry standards.
• Escalation & Risk Management: Work with the C&SP Execution Program Leader to address risks before they impact execution.
• Establish a structured escalation framework for internal and customer-facing issues.
• Reporting & Performance Metrics: Track execution performance using key metrics such as on-time service completion, resource utilization, and execution efficiency.
• Provide biweekly execution updates for internal and customer-facing dashboards.
• Optimize service execution cost structures while maintaining operational efficiency.

Benefits

• Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees