Services Manager

Mondi AG•Clinton, PA

About The Position

The Services Manager will be responsible for leading, motivating, and supporting Customer Service, Logistics, Procurement, Materials and Production Planning teams by exceeding goals by monitoring and controlling: day-to-day customer service activities, logistics/shipments, customer support/communication, Purchasing, Materials and scheduling of production orders to meet the needs of the Customer.

Requirements

At least 5 years manufacturing (Scheduling/Planning/Service background required)
A Bachelor’s degree is preferred, or equivalent and applicable work-related experience. Strong communication and negotiation skills required
Must be able to use the following computer programs: Excel, Word, PowerPoint
Strong analytical and organizational skills, detailed oriented, and interpersonal skills
Ability to collaborate and communicate with all levels of employees and management

Nice To Haves

Previous experience with Lean, Six Sigma or other relevant continuous improvement methods preferred (not required)
Technical Training preferred.
Industrial Safety Training preferred
Familiarity with ISO 9001, 14001, and 45001.
Willingness to work flexible schedules as needed
Occasional travel as needed regionally and internationally

Responsibilities

Supervise employees in the day-to-day operations for effective work in the 5 areas: Customer Service, Logistics, Purchasing, Materials and Production Planning
Maintain and improve customer service and support through effective communication with internal and external parties
Directly interface w/ customers as well as members of the sales team
Focus on efficiently running the production schedule to drive OEE and general plant efficiency
Maintain Raw Materials (RM) and Finished Goods (FG) inventory to appropriate levels
Where applicable, maintain contractual agreements with customers; where not applicable, support implementation of these agreements
Actively monitor outbound shipments to ensure timely delivery and customer satisfaction.
Control reporting of order intake, backlog, and on time & complete deliveries
Collaborate with Planning and Operations team to ensure process flow requirements are met in an efficient manner
Train, motivate, and mentor employees (both new and existing employees)
Conduct performance evaluations which include yearly performance evaluations for all direct reports
Maintain all required logs and reporting documents and adhere to all SHE regulations, procedures and policies
Enforces company policies, quality procedures, and Good Manufacturing Polices (GMPs)
Control labor expenses associated with the affected areas
Provide support for on-the-job assignments and continuous improvement initiatives
Ensure competition compliance with respect to this position and interactions therein
Maintain a positive working environment among employees
Reviews, updates, and approves employee’s timesheets
Participate in monthly update/review meetings
Ability to self-direct activities, prioritize tasks and meet deadlines
Ability to handle multiple tasks and work in a changing environment with strong problem-solving skill
Results drive, effective decision maker
Coach, guide, and develop direct reports, create meaningful feedback discussions that support and enhance employee success
Develop and implement team succession plans, training, and development
Provide direct supervision of team and drive accountability
Drive performance of staff through finding motivation factors, creating inspiration for your team, and providing resources to help them be successful
Drive regular communication with your team to create organizational awareness and transparency
Be an example for your team