Servicing Operations Specialist, Administrative

Octane•Irving, TX

About The Position

Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value. Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing. Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit www.octane.co for more information. We’re looking for a Servicing Operations Specialist to support administrative loan servicing functions focused on account maintenance, documentation processing, customer account corrections, and operations and servicing support activities. In this role you’ll ensure accuracy of loan accounts and timely processing of administrative requests, while maintaining compliance with internal policies and quality standards.

Requirements

1-3 years of experience in a payment, customer service, or lending oriented role, preferred (or equivalent experience).
Experience and understanding of lending operations and accounting functions is preferred.
Experience in consumer, secured, and/or retail installment loans is preferred.
Experience in workflow facilitation and multitasking required.
Exceptional accuracy and attention to detail are a must.

Nice To Haves

Proficient in Microsoft Office Suite (Word and Excel) and or Google Workspace i.e., G-Suite (Docs & Sheets)
Experience with DocuSign, LMS, and the G workspace are all preferable.
Experience working in LoanPro is a plus.
Experience with payment settlements.

Responsibilities

Account Maintenance & Servicing Support
Support case resolution activities including autopay setup, autopay management, documentation requests, and general servicing inquiries
Verify and update customer address information, including bad address validation.
Return email customer account reviews and revisions.
Process customer account corrections including return mail updates,
Customer Documentation & Authorization
Manage third-party written consent documentation.
Assist in contract proceeds adjustments.
Support flat cancellation adjustments.
Documentation validation.
Payment Administration
Process payment refunds and payment waterfall updates.
Review transaction cancellations and provide accurate LMS updates.
Document loans and initiate customer notices for return payments.
Account Monitoring & Processing
Assist with paid in full processing.
Process due date changes.
Support collections correspondence including preparation and tracking of collection letters.
Loan Servicing Adjustments
Process MoneyGram transactions.
Create per diem waivers.
Maintain accurate documentation supporting all account updates.