Servicing Oversight Analyst

Redwood Trust Inc•Englewood, CO

7h•$65,000 - $83,000

About The Position

The Servicing Oversight Analyst is responsible for ensuring that all loan administration and default administration functions performed by servicers and sub-servicers meet contractual obligations, investor guidelines, regulatory and legal requirements, and accepted servicing practices. The Servicing Oversight Analyst has an elevated level of interaction with internal and external parties including sub-servicers, servicers, and vendors. In addition to servicing oversight, the role is responsible for managing and overseeing the Mortgage Electronic Registration System (MERS) for the organization. This involves ensuring compliance with MERS requirements, maintaining accurate records, and facilitating the transfer of mortgage loans within the MERS system. The incumbent will possess a broad knowledge of collections, loss mitigation, foreclosure, bankruptcy, REO, and can direct servicing activities related to loss mitigation and foreclosure timelines.

Requirements

High school diploma or equivalent
5+ years of mortgage servicing operations experience with emphasis on mortgage servicing oversight or quality control
Broad understanding of mortgage servicing legal requirements, including federal, state, and agency guidelines
Working knowledge of industry standard mortgage servicing systems, such as LPS, LSAMS, Fiserv, preferred
Prior experience in servicing Jumbo prime, conforming, and securitizations
Excellent written and oral communication skills
Proficient in Microsoft Office applications, including Excel and Access
Ability to work in varied systems
Proven ability to multi-task, work independently, and working effectively with business partners
Detail oriented with excellent organizational skills
Demonstrated problem solving and decision-making skills

Responsibilities

Support the company’s servicing oversight program in evaluating servicing policies, procedures, and process
Partner with servicers on operational changes based on legal requirements or areas of improvement identified in performing servicing oversight
Review and analyze servicer reports
Perform testing to ensure mortgage loans are serviced in accordance with regulatory and investor requirements
Review servicing documentation and prepare loan level forensic analyses
Review and decision non-delegated loss mitigation, foreclosure, and REO activities
Respond to emails, phone calls, QWR’s, and Presidential complaints
Analyze and evaluate industry, regulatory, and performance trends
Prepare monthly, quarterly, and ad-hoc reports
Assist with the development and implementation of systems
Develop and maintain policy and procedures
Research and respond to inquiries from vendors, and stakeholders
Facilitate and participate in monthly calls and periodic on-site reviews with servicers to discuss oversight activities, performance, and trends
Register new mortgage loans and facilitate the transfer of existing loans within the MERS system.
Ensure all MERS-related activities comply with regulatory requirements and internal policies.
Maintain accurate and up-to-date records of all MERS transactions and activities.
Generate and submit required reports to MERS and other regulatory bodies as needed.
Assist with internal and external audits related to MERS activities.
Provide training and support to staff on MERS-related processes and procedures.
Identify and resolve any issues or discrepancies related to MERS transactions.