Servicing Travel Advisor III, Chase Travel

JPMorgan Chase & Co.

14h

About The Position

As a Chase Travel Advisor in the Hotel Support Group, you will support suppliers in managing The Edit Hotels. You will work with a select group of individuals in Mystery Shopper booking processes. Demonstrating problem-solving skills and functioning as a Hotel Supplier specialist, you will take the necessary steps to recognize, research, and resolve issues through diagnosis and discussion of a particular problem with a focus on delivering service excellence. You will proactively work with external suppliers to negotiate an appropriate resolution and to minimize costs in a timely manner, while ensuring a seamless customer experience.

Requirements

Demonstrates advanced knowledge of airline rules, regulations, tariffs, and other industry requirements.
Must have knowledge of SABRE CRS.
Exhibits the ability to work independently and as a team member, quickly learns technical concepts, excels in time management and multitasking, and possesses excellent interpersonal skills.
Possesses comprehensive knowledge of Chase Travel programs, products, and procedures.
Requires a minimum of one year of Chase Travel CORE experience.
Demonstrates advanced proficiency in using multiple screens in an online environment.
Shows intermediate to advanced proficiency with GDS and other technology platforms, including self-booking tools.

Nice To Haves

Strong phone contact handling skills, active listening abilities, and a customer-oriented approach adaptable to various personalities.
Excellent communication and presentation skills, with a willingness to take both inbound and outbound calls and flexibility to work varied hours, including nights and weekends.
Working knowledge of Microsoft Office programs such as Excel, Word, and Outlook is essential.

Responsibilities

Acts as a liaison between the hotel and the customer.
Understands Chase Travel program requirements.
Demonstrates proficiency with the HSG Email Tool (KANA).
Participates fully as a team member, assisting as needed with all client service functions, including exchanges, processing hotel refunds, and ensuring promotions and member requests are added to reservations to maximize profits.
Attends staff and training meetings to stay updated on travel industry trends and office procedures.
Consistently meets established Key Performance Objectives.
Maintains accurate logs to ensure precise productivity measurement.
Achieves team metrics and KPIs.
Remains compliant with all Chase Travel eLearning requirements.