Setup Technician

Prosource•Blue Ash, OH

About The Position

Prosource, the Midwest region’s leading business technology solutions provider, has been awarded a Top Workplaces honor by The Enquirer from 2020-2025. The list is based on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC. Major Goals and Responsibilities: The setup technician position supports the Logistics Team by evaluating, managing, and successfully carrying out all machine setups/equipment builds while ensuring the customer and sales rep satisfaction. The position ensures inventory integrity and quantity levels. This position also helps with any and all duties that may be assigned.

Requirements

Strong social skills, friendly and receptive attitude, great customer relations
Professional
Organized
Takes Initiative
Reliable, punctual & flexible
Good oral and written communication
Team player
Ability to multi-task
All tasks will be carried out ethically, legally and professionally
High school diploma or equivalent.
Valid driver’s license at all times
Must be familiar with basic PC Operation with knowledge in using Microsoft Office Application
Must be able to lift up to 75lbs and above and roll office equipment
Must be able to sit, stand or stoop for long periods of time
Must be able to work full time for an employer in the US without restriction.

Responsibilities

Setups/equipment builds of copiers, printers, scanners, etc (85%)
Setting up new/used equipment to it’s full capacity to ensure all functions are in proper working condition and up to customer expectations.
Unboxing of equipment and disposing/breaking down of packing, boxes, skids, ect.
Verify equipment serial numbers on all devices
Working with Logistics/Project Managers/Sales reps to input all necessary customer information into the machines.
Navigating multiple forms of spreadsheets, manufactures websites, and necessary research to complete task or possible issues.
Hill Warehouse duties (Formatting Hard Drives, Pulling Lease Returns, Green Parts, ect)
Have all paperwork completed and setup calls invoiced by the end of the day
Back up for the Warehouse Team (10%)
Pull and fill orders
Maintain inventory levels and accountability
Maintain a clean and safe warehouse
Assist in other areas (i.e. Shipping, order entry, stocking and set up)
Loading/Unloading Trucks
Other duties as assigned (5%)
Event Setup / teardown