Shared Services Coordinator

International Paper • Memphis, TN

9h • $58,000 - $69,500 • Onsite

About The Position

The HR Shared Services Coordinator is a key member of the centralized HR support team, responsible for managing employee service requests through a ticketing system, ensuring data accuracy across HR platforms, and providing administrative support for leave of absence processes. This role requires strong attention to detail, excellent communication skills, and a commitment to delivering timely, consistent, and high-quality HR support.

Requirements

• Associate or bachelor’s degree in human resources, Business Administration, or related field or equivalent work experience
• 2+ years of experience in HR operations, shared services, or employee support roles
• Experience working with ticketing or case management systems (e.g., ServiceNow, Zendesk, Workday Help)
• Strong understanding of HR data management and leave of absence processes (FMLA, ADA, STD, etc.)
• Proficiency in HRIS platforms and Microsoft Office Suite
• Excellent organizational, communication, and problem-solving skills
• Ability to manage sensitive information with discretion and professionalism
• Detail-oriented with a commitment to accuracy and service excellence

Nice To Haves

• Experience in a high-volume, multi-state or global HR support environment
• Familiarity with third-party leave administration and vendor coordination
• PHR or SHRM-CP certification is a plus

Responsibilities

• Maintain and update employee records in HRIS systems with accuracy and confidentiality
• Manage and resolve assigned HR service tickets related to employee inquiries, transactions, and process support
• Ensure timely and accurate documentation of ticket activity, resolution steps, and follow-ups in the case management system
• Maintain data integrity across HR systems by auditing, updating, and validating employee records, position data, and organizational structures
• Serve as the main liaison for HR partners regarding leave of absence policies and procedures
• Partner with third-party leave administrators to monito and resolve leave cases
• Research and resolve complex leave-related issues, ensuring timely and accurate communication and documentation
• Collaborate with HR partners, payroll, and benefits teams to ensure seamless service delivery and resolution of cross-functional issues
• Monitor service metrics and contribute to continuous improvement of HR processes and knowledge base content
• Participate in HR projects and initiatives related to service delivery, system enhancements, and employee experience
• Assist with general HR administrative tasks and employee service inquiries as needed

Benefits

• International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree