Shelter House Supervisor

The Salvation Army Eastern Territory•Laconia, NH

22h

About The Position

Join a vibrant, mission-driven organization that makes a meaningful impact in the lives of individuals and communities every day. At The Salvation Army, your work supports a legacy of service, compassion, and practical assistance for those who need it most. SCOPE OF POSITION The House Supervisor position at The Salvation Army Carey House, under the supervision of the Shelter Director, is responsible for overseeing the day-to-day operations of the house to ensure the safety and well-being of residents. This position implements all Carey House policies and procedures and maintains an orderly, safe, and supportive environment.

Requirements

High school diploma or equivalent required
Prior experience in a residential, shelter, or human services setting preferred
Ability to address and coordinate minor maintenance needs in dormitory settings
Ability to work afternoon and evening shifts, including two weekends per month
Valid New Hampshire driver’s license
Strong written and verbal communication skills, including conflict management and de-escalation
Basic knowledge of substance use disorders preferred
Proficiency in Microsoft 365 with strong organizational skills and attention to detail
Ability to work effectively with individuals from diverse backgrounds and experiences
Demonstrated commitment to helping others
Completion of KeepSAfe abuse risk management training as required by policy
Meet TSA Driver requirements within 30 days of hire
Obtain and maintain First Aid and CPR certification within 30 days of hire
Complete Narcan training within 30 days of hire
Complete HMIS training and certification within 30 days of hire

Responsibilities

Ensure safety of residents and property by monitoring security videos, conducting regular rounds of all wings and exterior areas, and following Emergency Fire Procedures when alarms are activated
Respond to resident needs, concerns, and issues, including interpersonal conflicts and medical concerns or emergencies as needed
Maintain detailed records of significant interactions and assistance provided to residents
Report all incidents, concerns, and grievances to Shelter Director and/or Corps Officer
Conduct daily inspections of the property to identify current and potential issues; develop and follow through on plans to address them
Maintain supply inventory and communicate needs to the Shelter Director in advance of depletion
Ensure resident compliance with Carey House policies and procedures, including but not limited to:
Develop and monitor daily chore lists, updated weekly or as directed by the Shelter Director
Assist with follow-through on resident Action Plans as assigned
Complete intake processes for new residents, as needed
Maintain required statistics and reports
Assist in coordinating resident schedules to ensure front desk coverage
Provide case management support to assigned residents as directed by the Shelter Director
Review all logs and records and receive shift briefings from outgoing staff to ensure continuity of operations
Enter required data into HMIS as assigned
Maintain organization and sanitation of food shelves, dorm kitchens, and storage area
Monitor house phone and complete assigned administrative tasks
During weather or other emergencies, coordinate with emergency personnel to provide emergency lodging, including setting up cots and supporting temporary guests
Maintain confidentiality and adhere to ethical standards in accordance with The Salvation Army policies
Always provide services without discrimination
Demonstrate understanding and support of The Salvation Army mission