Shelter Monitor Susan's Place

PathForward•Arlington, VA

11d•Onsite

About The Position

The Shelter Monitor is responsible for monitoring the activities of residents in the Permanent Supporting Housing group home, Susan’s Place – located in Arlington, VA. This position will work to ensure compliance with program rules and expectations of Susan’s Place and PathForward. This position is also responsible for ensuring the safety of residents and the security and sanitation of the program. The Shelter Monitor will provide direct program support to residents and work collaboratively with Case Managers to help ensure successful completion of Individual Housing Plan (IHP). We are hiring for Part-time overnight shifts only. Applicants must be available for the overnight shift, 12:00 am - 8:00 am on weekends and holidays. Applicants who do not have this availability will not be considered.

Requirements

Ability to work with persons with serious mental illness and/or substance addiction.
Ability to prepare written reports.
Ability to monitor and direct program activities efficiently.
Ability to consistently ensure the safety and security of program operations.
Proficient knowledge of Microsoft Word, Excel, and similar software.
Proficient knowledge of Homeless Management Information System databases.
Demonstrated ability to exercise good judgement.
Consistently treat all clients and staff with respect.
Excellent written and verbal communication skills.
Excellent interpersonal and organizational skills.
Reliable and dependable and able to handle multiple tasks and deadlines,
Valid driver’s license.
Minimum 2 years’ experience in community based social services or other related experience working with homeless adults, mentally ill, and/or substance abusers.
CPR/First Aid Certification must be acquired and maintained once employed.

Nice To Haves

Ability to communicate in both Spanish and English preferred.
Bachelor’s degree in Human Services or related field preferred.

Responsibilities

Ensure a safe, secure, and efficient facility and program 24 hours a day.
Ensure safety of residents and staff in fire and other emergencies.
Ensure resident compliance with agency policy and rules.
Ensure a safe and manageable living environment for residents.
Monitor residential areas, be visible, and continuously interact with shelter residents.
Assist residents within limits in processing issues and problem-solving.
Monitor medication and consumption log in accordance with the medication policy of the program.
Consult with direct supervisor or supervisor on-duty regarding residents’ personal needs, behavior, and service planning.
Check for contraband in facility through general observation, room or package/purse searches per the search, contraband, and weapons protocols.
Follow breathalyzer/urinalysis policy as necessary
Supervise program activities and other programming for residents.
Attend staff meetings and trainings as directed.
Maintain visitor protocol and follow daily log procedures.
Follow appropriate critical incident protocol and accompanying documentation.
Maintain a comprehensive and accurate written record of events that occur during shifts, as well as thorough incident reports.
Maintain resident sign-in/out log as well as all other logbooks and records.
Collect data using the HMIS database.
Conduct periodic inspections of the facility and grounds through periodic rounds or CCTV monitoring to ensure security of facility.
Enforce periodic fire drills and perform other safety duties as directed to ensure safety of residents, including implementing emergency evacuation protocol.
Answer telephone and route calls or messages to appropriate staff. Respond to in-person and telephone inquiries from the public.
All other duties and projects as assigned.