Shelter Program Manager

Agate Housing and Services•Minneapolis, MN

21h

About The Position

The Shelter Program Manager is responsible for the day-to-day leadership and oversight of one of Agate's two housing-focused shelter program sites. One shelter program is in downtown Minneapolis and primarily serves single adults experiencing homelessness, with a focus on partnered adults of all genders. The other shelter program is an innovative new building in the Longfellow neighborhood of Minneapolis, serving single adults based on community needs. Each shelter will have its own full-time Shelter Program Manager. The Shelter Program Manager ensures the shelter operates efficiently, safely, and in alignment with Agate's mission and values. The position supervises shelter staff, ensures compliance with program goals and grant requirements, builds strong community relationships, and maintains a safe, welcoming, and affirming environment for all guests. The Shelter Program Manager collaborates with Shelter and the Outreach management team to ensure that needs are identified, and issues that arise are resolved using best practices. This position is part of a rotating on-call pool of 4 staff who respond to emergencies and call offs at both shelters.

Requirements

Minimum of 3 years' experience in homeless services, shelter management, or a related field.
At least 2 years of supervisory experience, including hiring and performance management.
Strong understanding of Housing First, Harm Reduction, and trauma-informed care.
Excellent communication and interpersonal skills.
Ability to work flexible hours, including evenings/weekends as part of the on-call rotating pool of supervisors.
Have a valid Driver's License, car insurance and pass a background check.
Commitment to Agate's values and mission to end homelessness.
Commitment working towards an anti-racist culture within Agate and the broader community.
Holds the belief that every household can achieve housing stability.
Commitment to harm reduction and housing first philosophies.
Work respectfully with clients, coworkers, and key stakeholders who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio-economic status, and religion.
Ability to establish rapport quickly with people experiencing a crisis through use of trauma informed care, client centered care, and strengths-based approaches.
Ability to meet expectations regarding paperwork and documentation through organizational skills, a strong attention to detail, and the ability to work efficiently and accurately, competency and comfort using technology and computers.
This position requires use of your own personal vehicle and will require insurance liability coverage of at least one hundred thousand dollars per person and three hundred thousand dollars per occurrence and must have a valid Driver's License and pass a driving record background check.

Nice To Haves

Bachelor's degree in social services, public administration, or related field.
Experience with HMIS.
Knowledge of Hennepin County housing and homeless services, including coordinated entry.

Responsibilities

Ensure the shelter is a safe, welcoming, and affirming space for all guests.
Uphold best practices, including Harm Reduction, Housing First, and trauma-informed care.
Hire, train, schedule, and supervise full-time, part-time, and on-call shelter staff.
Provide regular coaching and performance feedback to shelter staff.
Ensure staff are compliant with required trainings.
Set daily work expectations and hold staff accountable.
Coordinate cross-training opportunities and scheduling with other Agate programs, supervisors and staff.
Ensure shelter operations align with Agate's mission and the emergency shelter's goals of hospitality, safety, and dignity.
Ensure daily activities are complete throughout each shift, including meal service, maintenance, cleanings, supplies, and equipment functionality.
Maintain daily operational structure, ensuring consistency in services and support for guests.
Collaborate with internal and external sources to resolve facility issues promptly.
Monitor data collection, grant compliance, and reporting accuracy in databases such as HMIS and ClientTrack.
Complete daily and weekly paperwork such as credit card reimbursement forms, personnel change forms, timecard approvals, etc.
Work with philanthropic, governmental, and faith-based partners to sustain and grow support for the shelter.
Promote shelter services and advocate for participant needs within the broader housing and homeless response systems.
Assist with special projects as assigned.
Support the strategic direction of Agate's shelter and emergency response programs.
Participate in internal agency meetings and trainings.