Shelter Support Staff 55+ (Wednesday -Saturday 6am-5pm)
About The Position
At Central Arizona Shelter Services (CASS), we believe everyone deserves safety, dignity, and a place to begin again. We’re looking for dependable, compassionate, and team-oriented Shelter Support Staff to help maintain a safe, organized, and welcoming environment for individuals experiencing homelessness. This is an active, fast-paced role where no two days are the same. If you enjoy helping people, staying busy, and being part of a mission-driven team, this could be a great fit for you. In this role, you’ll be one of the first points of contact for clients entering the shelter. Your work helps ensure the campus operates safely and efficiently while clients receive the support they need. Your work helps ensure clients feel supported while maintaining a safe and respectful shelter environment. Every shift plays an important role in maintaining a safe and stable environment for the people we serve. Shelter Support Staff are essential to creating the safe, respectful environment that allows clients to begin rebuilding their lives. If you want a meaningful role where compassion meets action — and where your work directly impacts the community — we’d love to meet you. Join CASS and help create stability and support for those who need it most.
Requirements
- Minimum age of 18.
- High school diploma or equivalent.
- Possess a State of Arizona Level One Fingerprint Clearance Card.
- Possess a moderate level of proficiency in data entry, Microsoft Word and Excel.
- CPR-First Aid certification within 90 days of employment.
- Naloxone (Narcan) training within 90 days of employment.
- Non-violent crisis de-escalation certification within 90 days of employment.
Nice To Haves
- Bilingual in English and Spanish or American Sign Language.
- Experience working with the homeless and / or impoverished.
- Competent in inter-personal conflict transformation.
Responsibilities
- Welcome new clients and assist with shelter intakes
- Explain shelter guidelines and help orient clients to the campus
- Provide information, referrals, and general assistance to clients
- Perform daily client check-ins using the Homeless Management Information System (HMIS)
- Respond to client needs and escalate concerns to supervisors or case managers when necessary
- Assist with preparing beds and client spaces for new arrivals
- Monitor shelter areas and conduct walk-throughs to maintain safety and order
- Answer phones and assist visitors entering the facility
- Assist with receiving and distributing donations
- Maintain hygiene supply inventory and distribute items to clients as needed
- Support meal service setup when applicable
- Assist with laundry operations and linen distribution
- Document client interactions and incidents in HMIS
- Conduct safety checks of sleeping areas and common spaces
- Address facility concerns such as spills, hazards, or maintenance issues
- Communicate important updates between shifts
- Prepare incident reports and shift summaries
- Collaborate with other CASS departments and community partners
- Participate in team meetings and trainings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
