Shift Lead

Burrachos LLC • Onalaska, WI

4h

About The Position

Who We Are:
Burrachos is a family-owned, fast-casual restaurant serving fresh, flavorful Mexican food with a side of hospitality. After 19 years of success built on strong teams, community support, and customer loyalty, our mission goes beyond great food. We're here to create positive connections, one dish at a time!
The Role:
A Shift Lead provides energetic and enthusiastic support and leadership for the restaurant's daily operations. The Shift Lead is responsible for promoting excellent customer service and directing the work of our great team members.

Requirements

• Excellent communication
• Dependability
• Be at least 18 years old
• Have at least 3 months of experience working in a restaurant/ customer service
• Ability to work in a fast-paced environment
• Enthusiastic and friendly attitude
• Passion and willingness to train our great team
• Valid driver’s license with a clean driving record

Responsibilities

• Prepare food orders
• Prep/cook food when needed
• Enter customer sales, accept payments, and provide change when needed
• Handle and resolve customer concerns with professionalism
• Maintain restaurant cleanliness
• Engage with customers
• Answer customer questions
• Lead and help train team members to deliver excellent customer service
• Assist with catering as needed, including taking phone orders, delivering, and working off-site at catering events

Benefits

• Shift Lead: Base Pay + Tip Incentives currently averaging over $20.00/hour
• Shift Premium! Friday-Sunday
• FREE Food! You get a free meal with every shift worked
• Discounts! When you aren’t working, you AND your guests get discounts on our fabulously fresh food
• Flexible Schedule! Helping you balance other important life commitments, such as family or school
• Will pay for SERV Safe Certificate

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed