Shift Supervisor for 7am - 5pm on Sunday through Wednesday
About The Position
The Spring is growing and have added some new positions. We are looking for an experienced Shift Supervisor for the 7am - 5pm shift on Sunday through Wednesday. The Spring is a faith-based service provider, shelter, and advocacy organization for survivors of domestic violence, sexual assault, stalking, and human trafficking. The Shift Supervisor provides on-shift leadership to Advocate staff, ensuring safe, effective, and trauma-informed services for shelter guests. This role offers real-time guidance, oversees daily operations, and serves as the point of contact for staff support, guest concerns, and incident response. Shift Supervisors help maintain a supportive, organized, and responsive shelter environment.
Requirements
- Bachelor's degree in a related field or 3 years of related experience
- Minimum 1 year of supervisory experience
- Valid driver's license
- Ability to sign The Spring's Statement of Faith
- Strong leadership, communication, and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Commitment to confidentiality, ethical standards, and professional boundaries
- Comfortable working independently and as part of a team
- Proficiency with Microsoft Office 365
- Must be able to pass a 7-year background check.
Nice To Haves
- Social services experience preferred
Responsibilities
- Supervise, coach, and support Advocate and Advocate Support staff during assigned shifts
- Ensure accountability to policies, procedures, and program expectations
- Model trauma-informed advocacy and escalate concerns to the Crisis Shelter Manager as needed
- Support hiring, onboarding, training, and ongoing staff development
- Ensure staff complete required annual training and certification requirements
- Ensure guest intakes are completed within 72 hours of arrival
- Monitor advocate caseloads to ensure quality advocacy, safety planning, and service coordination
- Oversee accurate, compliant documentation in alignment with OAG standards
- Ensure services are survivor-centered, inclusive, confidential, and legally compliant
- Support day-to-day shelter operations and inventory management
- Assist with planning and hosting shelter events
- Fill in as Guest Advocate or Advocate Support staff as needed
- Participate in on-call rotation and respond to shelter emergencies
Benefits
- medical, dental, vision, life and long-term disability insurance as well as flexible spending accounts, 401(k), paid vacation and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
