Shop Clerk - Engine

Thompson Tractor•Spanish Fort, AL

4d•Onsite

About The Position

The Shop Clerk will report directly to the branch Service Manager and will be responsible for supporting all branch Service Department personnel through detailed handling of a variety of administrative duties including handling incoming calls, opening and closing work orders, adjusting time on work orders, producing reports for Service Management, and other duties not specified. Uphold the Core Values of Safe and Secure, Stronger Together, People of Integrity, and Driven to Serve.

Requirements

High school diploma or the equivalent
Prior clerical or administrative experience is desired.
Experience and demonstrated skill using personal computers including Microsoft Excel and basic typing skills are required for this position.
Must possess or demonstrate the ability to quickly acquire the following required Skills and Competencies: Skills and Competencies Telephone and verbal communication skills Written communication skills Organizational skills Microsoft SharePoint Microsoft Dynamics AX 2012 Job Training Microsoft Word - Basic Microsoft Excel - Basic and Intermediate Business communication skills training OSHA & MSHA required training Compliance training Safety

Responsibilities

Handle incoming phone calls to the branch
Take and deliver messages to branch personnel
Effectively communicate with Service Department Personnel to address customer needs
Open and properly segment work orders applying correct codes and tax information
Handle closing of Work Orders in a timely fashion
Adjust Service Technician time when necessary
Obtain purchase orders from customers as required
Generate purchase orders for the service department
Produce reports for Service Management as required
Other duties assigned by Service Management