Shop Operations Manager

CYB Human Resources

28d

About The Position

The General Manager serves as the primary operational leader of the shop, responsible for overseeing estimating, shop workflow, and daily production operations. This role acts as the central decision-maker for the shop, managing staff, coordinating estimates, and ensuring efficient movement of jobs from intake through completion while reducing operational bottlenecks for ownership. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent
Proven Experience managing teams of at minimum 3 employees
Project Management Experience
Minimum of 3 years of estimating or shop management experience
Experience working with insurers and claim documentation
Employee must be authorized to work in the United States and possess a valid driver’s license.

Nice To Haves

Prior general manager, shop lead, or senior estimator experience
Familiarity with common estimating systems and shop management software

Responsibilities

Oversee and quality-control estimates produced by third-party or remote estimating vendors.
Conduct on-site, time-sensitive (ASAP) estimates; coordinate with remote estimating partners; and negotiate estimates, supplements, and approvals with insurance carriers.
Write, edit, supplement, and approve estimates as needed to ensure accuracy and insurer compliance.
Serve as the primary point of contact for insurers regarding estimates, supplements, and approvals.
Manage shop workflow, job prioritization, and production schedules.
Assign work and provide direction to shop staff and technicians.
Monitor job progress and resolve operational or workflow issues.
Ensure required photos, documentation, and notes support estimates and payments.
Coordinate parts ordering, supplements, and readiness for repair.
Communicate expectations, priorities, and updates to shop employees.
Act as the primary operational funnel, escalating only major issues to ownership.
Support quality control, safety standards, and shop organization.