Shopify E-commerce Coordinator

Modern Performance + Recovery Brands•Hickory, NC

1d•Onsite

About The Position

Shopify E-commerce Coordinator Overview: Modern Performance + Recovery Brands is hiring an entry-level coordinator to run day-to-day operations for our Shopify website. This role maintains the site experience, manages collections and catalog data, handles customer service, and supports the third-party site tools that power analytics, marketing, and conversion. This position is based out of our headquarters in Hickory, NC. Essential Functions: Maintain Shopify storefront content and structure (navigation, pages, promos) and perform basic QA across devices. Manage merchandising: collections, tags, filters, featured assortments, and seasonal updates. Maintain catalog data quality: titles, descriptions, images, variants, attributes/metafields, pricing; execute bulk updates via CSV/spreadsheets. Monitor orders and resolve exceptions (address issues, cancellations, refunds/returns) and keep customers informed. Handle customer support via email/chat: product and sizing questions, order status, returns/exchanges; escalate edge cases. Administer and QA site tools and integrations (such as tag manager, analytics). Identify and implement automation to reduce manual work and improve the customer journey (workflow rules, macros, self-service content). Job Specifications: 0–2 years in e-commerce ops, customer support, retail ops, or similar. Strong attention to detail; comfortable with spreadsheets and structured data cleanup. Clear, professional writing for customer-facing responses and site content. Able to manage a queue, prioritize work, and follow documented processes. Preferred: Hands-on Shopify admin experience (products, collections, theme/app settings). Basic HTML/CSS Familiarity with consent/tag governance and validating analytics/marketing tags. Experience with helpdesk and lifecycle tools (support macros, email/SMS flows). Comfort learning new apps and documenting repeatable workflows. Company Benefits: Health, dental, vision, life insurance, 401k (with generous company match) Vacation, Holiday, and Sick Days Bonus opportunities Position Requirements: In person position based in Hickory, NC Ability to work flexible hours; travel as required Supervisory Responsibility: This position has a direct report. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, and phones. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit at a computer workstation and work for prolonged periods; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Position Type : This is a full-time position. Occasional evening and weekend work may be required as job duties demand. Preferred Education and Experience · Excellent organizational skills and attention to detail · Excellent proficiency of Adobe Creative Suite · 4+ years’ experience in graphic design, art direction · 2+ years’ experience working with Microsoft Word, and Microsoft Excel Additional Eligibility Qualifications None required for this position. AAP/EEO Statement MPRB, LLC & ING Source, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. About ING Source, LLC ING Source, LLC uses patented textile engineering to produce life-changing medical-grade compression products for consumers across the globe via our two brands: OS1st and OrthoSleeve. OS1st works exclusively with independent retailers who connect consumers with life-improving products that keep them active and pain free. The ING Source LLC science behind every OS1st product is what makes it the number one compression bracing brand in specialty retail in the United States. OrthoSleeve started with the first ever ING Source Inc. product, the plantar fasciitis sleeve. OrthoSleeve products use ING Source LLC textile engineering to bring compression sleeves and socks direct to consumers through our website and Amazon business.

Requirements

0–2 years in e-commerce ops, customer support, retail ops, or similar.
Strong attention to detail; comfortable with spreadsheets and structured data cleanup.
Clear, professional writing for customer-facing responses and site content.
Able to manage a queue, prioritize work, and follow documented processes.

Nice To Haves

Hands-on Shopify admin experience (products, collections, theme/app settings).
Basic HTML/CSS Familiarity with consent/tag governance and validating analytics/marketing tags.
Experience with helpdesk and lifecycle tools (support macros, email/SMS flows).
Comfort learning new apps and documenting repeatable workflows.

Responsibilities

Maintain Shopify storefront content and structure (navigation, pages, promos) and perform basic QA across devices.
Manage merchandising: collections, tags, filters, featured assortments, and seasonal updates.
Maintain catalog data quality: titles, descriptions, images, variants, attributes/metafields, pricing; execute bulk updates via CSV/spreadsheets.
Monitor orders and resolve exceptions (address issues, cancellations, refunds/returns) and keep customers informed.
Handle customer support via email/chat: product and sizing questions, order status, returns/exchanges; escalate edge cases.
Administer and QA site tools and integrations (such as tag manager, analytics).
Identify and implement automation to reduce manual work and improve the customer journey (workflow rules, macros, self-service content).