Simulation Technical Support Senior Engineer

AVEVA•Lake Forest, CA

2d•Hybrid

About The Position

Join a dynamic team at the forefront of simulation technology, where every day brings new technical challenges and opportunities to make a real impact. As a senior technical support engineer, you’ll troubleshoot complex issues, guide junior engineers, and deliver expert training to global clients. You’ll collaborate with R&D, product, and delivery teams, contribute to knowledge sharing, and represent support at industry events. This role blends deep technical problem-solving with customer interaction, offering a rewarding path for those passionate about simulation, innovation, and continuous learning in the oil and gas sector. Ready to lead and grow? This is your next challenge.

Requirements

Bachelor's degree in Chemical Engineering or higher with Process simulation and/or optimization experience required - (Bachelor's degree in Mechanical, Electrical, Process, Petroleum Engineering, Computer Science or Computer Engineering might be a fit under evaluation)
5+ years of experience in process engineering or pipeline simulation.
Experience with software application support or deployment in the Oil & Gas industry.
English language verbal and written communication skills.

Nice To Haves

Customer service and technical support experience.
Instruction/training experience.
Experience with AVEVA’s Pipeline Simulation products (e.g., PIM, PTS, SimSuite) or with AVEVA’s SimSci products (e.g. APS, Pro/II, DynSim, APO, etc).
Proficiency in other languages (mainly Portuguese and Spanish).

Responsibilities

Coverage of and response to live inbound technical support cases
Ability to handle the more complex and advanced cases and to provide support to junior level engineers
Technical troubleshooting, analysis, and diagnosis of issues
Issue replication / duplication
Research into workarounds and solutions
Documentation of activities and findings in a case tracking tool
Maintain product knowledge and proficiency
Knowledge transfer via technical documentation such as Tech Notes, remote sessions recordings, Articles, White Papers, Knowledge Objects
Position will involve performing customer training
Teaching Intermediate and Custom level courses
Training junior engineers to get to the next technical level
Position will require some travel to receive or to provide training, to visit a customer site for troubleshooting purposes or to attend meetings/conferences
Staffing and presenting technical papers at conferences and events and being the face of technical support to our customers