Site Associate - SP7 (JR 5488)

PATH (People Assisting the Homeless)

4d•$22 - $26•Onsite

About The Position

As part of the PATH Enterprises team, the Site Associate under the supervision of the Site Manager, plays a crucial role in maintaining a safe, welcoming, and supportive environment for Participants. The Site Associate is responsible for managing the front desk operations, assisting participants with their needs, and ensuring compliance with shelter policies and procedures. This position requires strong communication skills, empathy, and the ability to handle challenging situations with compassion and professionalism.

Requirements

Analytical Skills and Attention to Detail: Gather and interpret data, identifying trends, patterns, and insights to inform decision-making. Ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks.
Collaboration and Teamwork: Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders. Work effectively with others, contributing to team goals and recognizing the strengths and contributions of others.
Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages and maintains their attention.
Creativity and Initiative: Take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities. Think outside the box, generating innovative solutions to problems or challenges.
Critical Thinking and Problem Solving: Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome.
Ethics and Boundaries: Maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries.
High school diploma or GED certificate
Have employment eligibility verification
Have or be able and willing to obtain CPR/First Aid training
Successfully complete the following as a condition of hire: Tuberculosis Test, Background Screening, Drug Test
Have reliable transportation
A valid driver’s license
Proof of insurance and ownership for personal vehicles used during work duties
The ability to qualify for PATH's insurance coverage

Nice To Haves

Previous experience in a shelter, social services, or customer service setting preferred

Responsibilities

Serve as the primary point of contact for participants, visitors, and staff, ensuring all interactions are conducted with respect and confidentiality.
Monitor and control access to the Interim Site, ensuring only authorized individuals enter the facility.
Answer phone calls, respond to inquiries, and direct calls to the appropriate staff members.
Assist participants with check-in and check-out procedures, ensuring accurate documentation as needed.
Provide information about shelter services, rules, and daily schedules.
Address participant concerns or issues promptly, escalating them to the Site Manager or other appropriate staff as needed.
Conduct regular rounds of the site to ensure the safety and security of participants and the facility. Report any safety concerns, incidents, or emergencies to the Site Manager immediately.
Enforce community rules and policies consistently, addressing violations in a calm and respectful manner. Maintain accurate records of participants’ occupancy, daily logs, and incident reports.
Assist with the distribution of mail, personal items, and supplies to participants.
Help with the coordination and scheduling of participant services, including appointments with case managers and other support services as needed.
Liaise with social services and case management staff to ensure participants receive appropriate support as needed.
Assist in organizing and promoting activities or workshops designed to help participants transition to stable housing as needed