Site Coordinator

Ricoh • Detroit, MI

7h

About The Position

Accountable for the daily operations of a solo-person site. Responsible for
performing contracted office services including, but not limited to: copy
services, courier services, managed print services, hospitality, imaging, and
mail services.

Requirements

• High school diploma or GED.
• 1+ years of experience in a related field (B2B and/or technical).
• 1+ years of previous customer-facing work experience.
• Demonstrated knowledge and understanding of technology.
• Tactical thought processing.
• Ability to present to a small group.
• Moderate problem‑solving skills.
• Basic customer service skills.
• Basic technical aptitude.
• Basic written and verbal communication skills.

Responsibilities

• Responsible for daily operations of a mail room, copy center, or scanning facility, including operating office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment.
• May be responsible for courier services, reception services, switchboard operations, shipping & receiving, delivering and processing mail.
• Handles formal, daily customer contact.
• Responsible for effective implementation and management of Ricoh Service Excellence programs.
• Understands how to operate the required equipment and software efficiently to achieve service level agreements.
• Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.
• May maintain daily routine functions including creating/completing work orders, contractor monitoring, inspections, reporting facility-related issues, and providing support as required.
• May involve interaction with contracted vendors, facility management, and building occupants.
• May be responsible for office supply inventory and reordering.
• May be responsible for conference room coordination and A/V equipment resource management.
• Maintains positive internal working relationships by communicating in a professional manner.
• Collects and provides data to leadership and customers; may include completing monthly reports with leadership support.
• Ensures financial responsibilities are met.
• Performs other duties as assigned.

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED