Site Intake Coordinator

Illumination Health + Home • Santa Ana, CA

13d • $20

About The Position

The Site Intake Coordinator is responsible for completing client intakes at agency facilities and assisting case management staff with client care needs. A site intake coordinator is also integral in ensuring a supportive and secure environment for clients, addressing immediate daily needs, ensuring safety, and upholding cleanliness standards that promote the well-being of the residents.
The starting pay rate for this position is $20.00 per hour. This position is also eligible for $1.00 swing shift differential and $2.00 graveyard shift differential. The schedule for this position is Wednesday - Sunday, 1:00PM to 9:30PM.

Requirements

• High School Diploma or GED equivalent.
• Proficiency in Microsoft Office (Outlook, Word, Sheets, Calendar).
• Valid CA Driver’s License.

Nice To Haves

• 2+ years working in homeless services preferred.
• Bilingual In English and Spanish.

Responsibilities

• Complete client intakes in a timely manner in accordance with agency workflows, policies, and documentation standards.
• Maintain accurate and up-to-date client records within the agency’s Electronic Health Record (EHR) and HMIS systems.
• Demonstrate a strong understanding of Medi-Cal and Medicare coverage and utilize this knowledge to connect clients with appropriate insurance-funded programs that address social determinants of health.
• Orient clients to facility policies, amenities, expectations, and program guidelines upon intake.
• Communicate effectively with the care team regarding client needs and assist with connecting clients to urgent or necessary resources.
• Conduct periodic checks of client belongings, when necessary, to ensure prohibited items are not brought onto the premises.
• Maintain a clean and sanitary environment by following universal precautions, including safely cleaning and disposing of bodily fluids when required.
• Ensure high standards of cleanliness throughout the facility, including the daily sanitation of high-touch surfaces such as door handles, railings, and restrooms in accordance with health and safety regulations.
• Perform routine janitorial duties including sweeping, mopping, vacuuming, and maintaining cleanliness in shared areas such as kitchens, hallways, offices, and client dormitory/room spaces.
• Transport clients to and from appointments or approved program-related activities as scheduled or authorized.
• Assist with operational tasks such as picking up client medications and supporting client move-ins or move-outs as needed.
• Perform additional duties assigned by leadership to support program operations and client care.
• Conduct all duties in an ethical manner that reflects the organization’s core values of integrity, transparency, accountability, respect, and responsibility.
• Demonstrate professionalism, openness, honesty, and accountability when interacting with colleagues, volunteers, donors, and all individuals engaged with Illumination Health + Home.
• Prioritize the health and safety of both clients and staff at all times.
• Adhere to all established safety, health, and sanitation protocols.
• Maintain appropriate professional boundaries with clients and colleagues.
• Demonstrate the ability to meet performance targets and effectively manage workloads in a fast-paced environment.
• Communicate concerns, updates, and feedback to the Site Manager in a timely, tactful, and professional manner.
• Maintain strict confidentiality regarding client information and all work-related materials in accordance with organizational policies and applicable regulations.

Benefits

• Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan
• Dental and Vision Insurance
• Life, AD&D and LTD Insurance funded 100% by Illumination Foundation
• Employee Assistance Program
• Professional Development Reimbursement
• 401K with Company Matching
• 10 days holiday PTO/year
• Paid vacation and sick days
• Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED