Site Manager

Lehigh Valley Health Network • Allentown, PA

11d • Onsite

About The Position

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network. Summary Ensures daily operations and coordination of a specific practice site(s). Serves as the on-site management representative of the practice.

Requirements

• Associate’s Degree In lieu of an associate's degree HS diploma with previous supervisory experience.
• 2 years Relevant experience in a healthcare setting.
• Ability to implement all policies and procedures effectively.
• Ability to compose business communications (reports, memos, letters, and e-mails).
• Ability to plan effectively, set appropriate priorities, and manage several complex projects simultaneously while meeting deadlines.
• Excellent computer skills, including electronic medical record (EMR) and Microsoft Office suite.
• Knowledge of medical office practice operations, including but not limited to, personnel management, patient scheduling, and insurance regulations.
• Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Responsibilities

• Manages practice scheduling, overtime, and access concerns.
• Responds proactively to associate feedback and suggestions including satisfaction surveys and patient service recovery.
• Ensures colleagues follow all standard work for all practice workflows.
• Conducts regular performance appraisals and provides feedback and coaching for all direct reports.
• Ensures staff receive adequate training to perform jobs to meet expectations.
• Identifies talent and helps develop future leaders for the organization.
• Attempts to resolve conflicts between staff and/or providers, in collaboration with managers and administration.
• Strives to efficiently accommodate interruptions and changing priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree