Site Operations Assistant Manager, Mall

VENU+•Town of Big Flats, NY

1d•$17 - $17

About The Position

The Site Operations Assistant Manager is responsible for overseeing the staff, daily operational activities, and business objectives for their area of operation. The Site Operations Assistant Manager has overall ownership for their assigned area and will work directly with the Site Operations Manager to set expectations for their team, deliver results that exceed expectations, and grow the business.

Requirements

1-2 years of Leadership experience
Excellent communication, time management, planning, and organizational skills
Delivers exceptional customer service with a professional demeanor
Tech-savvy and mechanically inclined
Proficient in Microsoft Office
Able to work a flexible schedule that includes nights, weekends and/or holidays

Responsibilities

Assists with managing and developing a well-trained team responsible for providing guest service while keeping arcade equipment maintained
Provides leadership and training to the service team on customer service, safety, and maintenance as well as policy and procedures
Work with the Site Operations Manager to develop operational policies, procedures, and workflows that lead to efficient and effective operations of the team
Maintains compliance with all company and customers safety standards, monitors team to ensure safe work practices are employed when servicing equipment and work areas are clean/orderly
Prepares and forecasts labor plans for the year, monitors labor usage, and controls labor costs
Collaborates with manager to address any service issues or concerns timely, focusing on delivering excellent service as well as achieving and exceeding our service commitments
Oversees a cashiering function to ensure the accuracy and timeliness of collections, deposits, and reports to prevent cash variances
Ensures that staff maintain a professional appearance by adhering to uniform policy
Performs other duties as assigned