Site Operations Associate

Discovery Life Sciences

6d • Onsite

About The Position

Discovery Life Sciences (DLS) is a leading provider of highly characterized
human biospecimens and cellular starting materials to advance cell and gene
therapy and precision medicine programs for cancer, infectious disease, and
other complex conditions. We routinely manage hundreds of studies and expertly
test thousands of biospecimens simultaneously. Leading biopharma, diagnostic and
academic institutions trust us to quickly deliver high-quality biospecimens and
reliable, reproducible biomarker data, so they can outpace their competition and
push the leading edge of innovation using our Science at your Service TM
business model.

Are you a detail-oriented communicator eager to make a difference? We're seeking
a dedicated Site Operations Associate to facilitate our blood donation process
and play a pivotal role in our Donor Clinic team. The Site Operations Associate
will play a pivotal role in checking in donors upon arrival, ensuring donor
paperwork is completed, setting up daily appointments, and ensuring donors are
compensated for their donations.

Requirements

• Highschool Diploma or GED required.
• Must be able to tolerate the sight of body fluids including blood/blood products
• Experience with Microsoft Excel, Word, PowerPoint, and Google Docs.
• Able to work independently as well as in a team setting
• Excellent verbal and written communication skills

Nice To Haves

• Phlebotomy experience strongly desired
• com experience is desirable but not required
• Previous phlebotomy experience is desirable but not required

Responsibilities

• Create Donor profiles in Salesforce database
• Schedule Donor appointments
• Communicate with donors via telephone, email, or text to verify appointments
• Direct donors to collection areas.
• Communicate with donors to discuss the donation process
• Update source documentation
• Perform collection kit assignment and labeling
• Conduct weekly kit inventory reconciliation
• Maintain all copy materials (informed Consents, Collection Forms, etc.)
• Update donor information within the appointment Calendar and associated spreadsheets
• May serve as backup to other Site Operations Associates
• Assist with any other departmental projects as needed (including phlebotomy)
• Maintain cleanliness, safety compliance, and universal precautions in all work practices, remaining compliant to all health, safety and infection control requirements
• Follow company policies and procedures, and regulatory requirements
• Respect the privacy of the personal information of patients, co-workers, and all individuals with whom the Company interacts
• Ensure compliance with all laws and regulations applicable to the Company and its operations

Benefits

• Competitive salary and benefits package options, including a free dental, vision package, life insurance, and disability coverage which start on your first day of employment.
• 401(k) match program which starts on your first day of employment.
• Time away from work (paid time off, paid parental leave, paid family leave, etc.).
• Professional development opportunities and reimbursement for relevant certifications and tuition.
• Collaborative and inclusive work environment that values diversity.
• Team-building activities and social events.
• Employee Referral Program and Colleague Recognition Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED