Site Operations Manager – University of North Dakota Housing

Johnson Controls•Grand Forks, ND

About The Position

The Operations Manager for University of North Dakota Housing will oversee daily housing operations to ensure efficient, high-quality services that meet the needs of students, staff, and the university community. This role includes managing housing facilities, supervising staff, coordinating maintenance and logistics, and ensuring compliance with university policies, company policies, and safety standards.

Requirements

Bachelor’s Degree in Business Administration, Facilities Management, Hospitality, or a related field preferred.
Minimum of 3-5 years of experience in operations management, preferably in housing, facilities management, or higher education.
Proven leadership experience with managing teams and projects.
Strong organizational, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Proficiency in Microsoft Office and familiarity with housing management software.
Knowledge of safety regulations, budgeting principles, and facilities management.

Responsibilities

Manage housing operations, including residence halls, apartments, and other campus housing facilities.
Supervise and support housing staff, including maintenance team and administrative personnel.
Develop and implement operational policies, procedures, and best practices to ensure efficiency and compliance.
Coordinate with contractors, vendors, and campus services for facility projects and improvements.
Manage budgets for housing operations, including forecasting and expense tracking.
Optimize resource allocation to meet operational needs and reduce costs.
Ensure compliance with university policies, company policies, local regulations, and safety standards.
Develop emergency preparedness plans and coordinate safety drills.
Create and maintain CMMS database including equipment history and status, add notes, generation of work orders, management of budget projection data, inventory tracking system, purchasing module and overall operation of CMMS system.
Compose various forms of correspondence, forms and reports from records, rough drafts or various sources.
Assist with Contract Deliverable Requirements.
Track operational metrics and prepare reports on performance, and budgets.
Provide regular updates to senior leadership on housing operations.
Provide other research, finance, contract management and admin support functions as needed.
Perform other duties necessary to provide general administrative support to the O&M team.