Site Reliability Engineer, Datadog Specialist

OSTTRA • Denver, CO

5d • Hybrid

About The Position

About the Role: Grade Level (for internal use): 09 Site Reliability Engineer – Datadog Specialist The Team: The IT Operations team at S&P Dow Jones Indices owns and operates the Production systems that power S&P DJI’s global index platforms. Our focus is reliability, visibility, and operational excellence, ensuring critical market-facing services remain available, observable, and resilient. Responsibilities and Impact: This role sits at the intersection of Site Reliability Engineering and Observability, focused on the hands-on implementation and operation of enterprise telemetry platforms. The position supports application, infrastructure, and production support teams by ensuring systems are well-instrumented, observable, and diagnosable in Production environments. We are seeking a hands-on Observability Engineer with strong experience using Datadog and modern telemetry tools. This is not a general DevOps or platform engineering role; it is a tool-focused position responsible for implementing, operating, and continuously improving observability across applications, databases, and infrastructure within an established SRE framework.

Requirements

• 4+ years of experience in Observability, SRE, or Production Operations roles
• Strong, hands-on Datadog experience: APM, logs, DBM, dashboards, monitors, integrations
• Experience working with telemetry concepts: Metrics, logs, traces, log correlation, distributed tracing
• Working knowledge of AWS environments (EC2, ECS, RDS, S3, DynamoDB etc)
• Ability to read and reason about application code (Java and/or Python) to support instrumentation, troubleshooting, and telemetry design (this is not a feature-development role).
• Experience integrating monitoring tools with PagerDuty and ServiceNow
• Strong troubleshooting, documentation, and communication skills

Nice To Haves

• Datadog certifications (APM, Logs, Fundamentals)
• Exposure to Splunk, ELK, Dynatrace, or similar tools
• Experience with OpenTelemetry (instrumentation or collectors)
• Familiarity with CI/CD pipelines and containerized workloads
• Experience supporting mission-critical, high-availability systems
• Financial services, index, or data-platform experience

Responsibilities

• Own and evolve end-to-end observability using Datadog: APM, Distributed Tracing, DBM Log ingestion, parsing, pipelines, and correlation Synthetic monitoring, RUM (where applicable) AI-driven alerting, Watchdog, and anomaly detection
• Design and enforce monitoring standards: Alert quality, signal-to-noise reduction Golden signals, SLO/SLA-aligned monitoring Consistent tagging, naming, and telemetry hygiene
• Serve as the primary Datadog platform specialist: Dashboards, monitors, service catalog, integrations Cost visibility and optimization of logs/APM/DBM usage Enablement and onboarding of application teams
• Support production incident response: Use Datadog, Splunk, and logs to triage incidents Lead or support root-cause analysis and post-incident reviews Improve observability gaps identified during incidents
• Integrate telemetry with other ITSM tools such as ServiceNow & PagerDuty to support incident and change workflows.
• Partner with engineering teams to: Improve instrumentation (APM, custom metrics, logs) Adopt OpenTelemetry where appropriate Validate observability during releases and changes Participate in DR testing, operational readiness reviews, and continuous improvement of SRE/IT Ops practices.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed