SITE SUPERVISOR - EAST OB/GYN MIDWIFERY

GALEN MEDICAL GROUP PC•Chattanooga, TN

1d•Onsite

About The Position

Galen Medical Group offers several medical specialties throughout the Chattanooga region. We provide quality care and patient-friendly services to adults and children of all ages. Our mission is to elevate the health of our community through multiple medical specialties providing excellent care delivered with wisdom, compassion, integrity, and a commitment to technology, education, and scientific inquiry. We are seeking qualified, like-minded applicants to join our team! Summary/Objective: To assist Regional/Department Manager in meeting goals and deadlines as determined by the site. Assists with the supervision of staff employees and site issues.

Requirements

Records maintenance skills.
Ability to communicate effectively, both orally and in writing.
Ability to maintain calendars and schedule appointments.
Ability to understand and follow specific instructions and procedures.
Word processing and/or data entry skills.
Skill in the use of operating basic office equipment.
Ability to create, compose, and edit written materials.
Organizing and coordination skills.
Promote the mission, vision, and values of Galen Medical Group.
Maintain confidentiality of all patient, medical, financial, and legal information.
Report to work on time and as scheduled.
Wear identification during work hours.
Represent the organization in a positive & professional manner.
Ability to handle difficult situations involving patients, physicians, or others in a professional manner.
Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.
Comply with all organization policies and standards regarding ethical business practices.
Participate in performance improvement and continuous quality improvement activities.
Attend regular staff meetings and in-services as directed by your manager.
Consistently demonstrate the value of team concept.
Ability to manage multiple and simultaneous responsibilities.
Complete assignments efficiently and in a timely manner.
Understands and abides by OSHA, HIPAA & CLIA standards.
High school graduate or equivalent.
Prefer individual with two to three years’ office experience.
Medical office experience and terminology helpful but not required.
Must be computer literate.
Must have strong analytical, oral and written communication skills.
As part of the Galen Medical Group, the applicant must be a team player and provide excellent customer service while assessing our patients needs efficiently.
Perform all duties in compliance with Galen Medical policies, HIPAA and OSHA standards.

Responsibilities

Manage all Clerical Staff (Medical Records, Schedules, Front Desk, Phones, Billing & Referrals) with job shadowing the area, setting all clerical employee schedules, training and direct report for clerical employees for issues or problem solving.
Act as back up for Regional/Department Manager for all site issues and supervision of staff issues in her absence.
Order office supplies, maintain office equipment, report equipment readings to the vendor for billing purposes.
Assist with handling all patient complaints and problems unless they specify they want to speak to the Office Manager.
Assist the Billing Department with follow up procedures for the collection list by signing off to send to Collections Agency or Writing Off Balance per physician ‘s request.
Oversee Billing – CPT & ICD-10.
Mail out No Show letters to patients.
Attend all EMR Super User meetings and be available for your staff.
Coordinating marketing events such as health fairs, patient education seminars and site events.
Give input on all clerical personnel for evaluations.
Perform edits to timecards for payroll processing in the absence of the Manager.
Coordinate leasing open office space at other locations
Assist manager with troubleshooting operational problems.
Assist to ensure site is compliant with all federal and state regulations.
Assist management with coordination of any site meetings.
Assist with scheduling business appointments for physicians and/or management.
Maintain schedule of events, meetings, etc. for site physicians.
Assist with travel arrangements and reservations for management and/or site physicians.
Assist with reproduction of materials for site employees and/or patients.
Assist clerical personnel in the performance of their duties as assigned and as workload permits.
Function as relief for clerical personnel in the office as appropriate and to facilitate co-workers’ absence in the office.
Recognize and demonstrate cost-effective measures in utilization of supplies and equipment.
Maintain strictest confidentiality of all company records, including verbal and written records.
Other duties as assigned by Regional/Department Manager and Site Physicians.