Site Support Specialist
About The Position
Our Orange County, CA office has the opportunity for an experienced Site Support Specialist to join the Firm’s expanding technology department. The Site Support Specialist’s primary responsibilities include providing 1st and 2nd level technology support for attorneys and staff on a variety of hardware and software. As part of a Regional support team, provide technology support for other offices in the region including travel to these locations as needed. The candidate will participate in firm and department technology initiatives as needed. We will consider qualified applicants with criminal histories in the manner consistent with the Los Angeles Fair Chance Initiative for Hiring. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the Fair Chance Ordinance.
Requirements
- Four-year technical degree from an accredited college or university or equivalent work experience.
- Minimum of four years’ experience in a technical support position.
- Working knowledge of Dell and Lenovo laptops and desktops, Microsoft Windows OS, Microsoft Office Suite, Document Management System, Mobile devices and enterprise network.
- Independent analysis and strong problem solving skills.
- Strong customer service and communication skills (face-to-face, phone and email)
Nice To Haves
- Law firm experience a major plus
- Microsoft Office and Azure certifications preferred
- Help Desk Institute, ITIL Foundation and CompTIA A+ certification preferred
- Document Management System support experience a plus
- SCCM experience a plus
- Mobile Device Management experience preferred
Responsibilities
- Windows OS and application software installation, repair and support.
- Imaging, deployment and support of desktops, laptops and peripherals including user profile provisioning.
- Hardware installation, repair and support including printers, conference room A/V equipment, wireless access points and server room equipment.
- Keeps accurate inventory of supported offices’ equipment.
- Troubleshooting network connectivity from desktop and laptop computers.
- Mobile device setup and support.
- Telephone administration, setup and support. Including moves/adds/changes.
- Provide excellent customer service and practice total contact ownership from acknowledgement to closure. Document problem description and resolution using ITSM system. Participate in ticket creation, escalation and follow-up.
- Keep current on the firm’s needs with regular communication with Office Administrator; be proactive in identifying technology solutions and preventing potential problems; act as the local office liaison and end-user advocate as it relates to technology.
- Work with other technology department teams including Service Desk, Endpoint Administration, Applications team and Infrastructure team.
- Consistently act in support of overall firm and department initiatives, goals and objectives.
Benefits
- Paid Time Off
- Paid Sick Leave
- a 401(k) matching program
- Profit Sharing
- Paid Holidays
- Paid Parental Leave
- affordable Health and Life Insurance including Dental & Vision coverage
- Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses
- Tuition Reimbursement
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
